Technical Support - Associate Senior - Novel Applications of Vital Information

Residency Status: ALL Candidates Must Be A U.S. Citizen

Clearance: Candidates Must possess an Active TS with SCI eligibility or TSSCI clearance for consideration.

Resume Header: Please place the type of security clearance you have at the header of your resumes.

Time Type: Full-Time, Daytime Schedule - Hybrid

Relocation Fees: No

Salary: $50k with Benefits

Company Overview:

NAOVI is a premier technology services company that provides solutions in the areas of Cyber Security, Information Management and Systems Integration. NAOVI is a business that combines experience, creativity, flexibility, pragmatism, and cost-effective solutions in order to deliver measurable business value to our clients.

Headquartered in Fredericksburg, Virginia, NAOVI employs engineers, analysts, IT specialists and other professionals who strive to be the best at everything they do.

Novel Applications of Vital, Inc. (NAOVI) is an AA/EEO Employer Minorities/Women/Veterans/Disabled.

Job Description

NAOVI is seeking a qualified Tier 1 Technician - Associate Senior to perform a wide variety of technical tasks in support of operations, production and test environments.

Primary responsibilities:

• Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems.
• Provides support for the escalation and communication of status to agency management and internal customers.
• Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment.
• Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work.

Required Skills:

• Must be able to work shift schedule.
• Must be a U.S. Citizen.
• Must have Active TS with SCI eligibility or an Active TSSCI for consideration.
• Must be able to obtain DHS Suitability.
• *Candidates without the required clearance will NOT be considered for this position.*
• 4+ years of directly relevant experience.
• Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint.
• Experience with monitoring system health and status.
• Experience documenting problems and resolutions through a tracking program.
• Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).

Desired Skills:

• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment.
• Experience with ITIL methodology.
• Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model), using an Incident Management System.
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations.
• Experience interfacing directly with customer and program management team.
• Experience providing status to program management and input to customer status reports.

Required Education:

• HS diploma.

Desired Certifications:

• DoD 8570.1-M Compliance at IAT Level I.
• Information Technology Infrastructure Library (ITIL) certification.