Technical Support Specialist - San Francisco at Odoo Inc
Brisbane, CA
About the Job
Technical Support Specialist - San Francisco
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.
Apply Now! Recruitment GuidebookUsers of the Product
12,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Technical Support Specialist Team in San Francisco!
Team Size
40+ people
What we expect
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
Odoo is the world's top open-source ERP SaaS software, and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.
As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.
Product Complexity
Personal Evolution
Autonomy
Customer Relationship
Quality of Product / Tools
Responsibilities
- Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications
- Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries
- Communication: Effectively communicate ideas and solutions to customers using written and verbal methods
- Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels
- Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback
- Product testing: Actively participate in testing new and updated products, offering insights for improvement
- Support channels: Address Tier 1 and 2 issues via email, chat, and phone
- Customer feedback: Collect and convey user feedback to the product team to contribute to feature development
Must Have
- Bachelor's degree
- SaaS familiarity and knowledge of G Suite
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Ability to learn quickly
- Thrive in a critical learning and social setting, embracing new challenges and opportunities
Nice to Have
- Business experience at an ERP
- Experience/knowledge with tickets-support
- Previous work experience in a fast-growing startup environment
- Sociable and outgoing
A Technical Support Specialist?
What's great in the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Create content that will help our users on a daily basis.
- Real responsibilities and challenges in a fast evolving company.
The Odoo culture
Building a company we love.
READWho is your manager?
Being a team leader at Odoo.
READThe founder's story
From 1 to 250 employees in a few years.
READWhat we offer.
- Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
- PTO (Paid-time-off), paid sick days, and paid holidays
- Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
- $100 towards a work-from-home office setup
- Evolve in a nice working atmosphere with a passionate, growing team!
- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
- Company-sponsored events for groups of 6+ employees
The salary range for this role is $63,000-$95,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
Compensation & Perks
A full-time position
with an attractive salary package
Exchange Program
Apply to a similar position
in a subsidiary of Odoo
Sponsored Events
Afterwork events, several team building activities
Trainings
12 days trainings a year and books for career development
Sport Activity
Play any sport with colleagues,
the bill is covered
Eat & Drink
Chef prepared lunches daily, Fruits, Snacks, and Coffee provided
Be part of our team!
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.
