Technical Support Specialist at Talascend
Smyrna, TN
About the Job
Talascend is seeking a Technical Support Specialist for placement in Smyrna Tennessee
Responsibilities : Ideal candidate is an auto technician who is tired of turning a wrench but still wants to be in the auto industry and use their technical/mechanical knowledge
Replies to TECH LINE cases via email or phone and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.
Collects and documents technical information on new vehicle incidents requiring repairs prepares reports regarding such incidents for further investigation by engineering staff.
Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance service or repair
Provides support consistent with brand values profitability and cost reduction goals
Documents all cases with required information searches database for similar and related matches updates existing reports and closes out completed reports
Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind
Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments
Teams with people from other organizations independent of borders functions regions and affiliates to complete reporting requirements
As necessary performs other related duties of which the above are representative.
Minimum Qualifications: Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles well-versed in use of technical service manuals and tools
Good interpersonal and communications skills
Experience Three or more years of automotive experience plus one or more years of directly related professional level experience
Education: AA degree preferred
Consider equivalent related college or technical courses seminars and in-house classroom training
Certification as an ASE Master Technician or equivalent preferred
Computer Skills: Knowledge of word processor spreadsheet other PC applications etc
to output routine products with similar non-creative formats
Typing Test is required with all candidate submittals.
Schedule: Typing speed of 30wpm or better
Work W F in office 3 days
7-4 CST shift every couple months required
9-6 shift for two week duration -scheduled in advance
Saturday 8-2:00 shift on rotational basis - scheduled in advance
No Travel
We thank all applicants for their interest
However, only those qualified individuals who closely meet the qualifications of the position will be contacted
The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Responsibilities : Ideal candidate is an auto technician who is tired of turning a wrench but still wants to be in the auto industry and use their technical/mechanical knowledge
Replies to TECH LINE cases via email or phone and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.
Collects and documents technical information on new vehicle incidents requiring repairs prepares reports regarding such incidents for further investigation by engineering staff.
Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance service or repair
Provides support consistent with brand values profitability and cost reduction goals
Documents all cases with required information searches database for similar and related matches updates existing reports and closes out completed reports
Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind
Provides feedback from dealership technicians regarding countermeasure procedures to various North America departments
Teams with people from other organizations independent of borders functions regions and affiliates to complete reporting requirements
As necessary performs other related duties of which the above are representative.
Minimum Qualifications: Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles well-versed in use of technical service manuals and tools
Good interpersonal and communications skills
Experience Three or more years of automotive experience plus one or more years of directly related professional level experience
Education: AA degree preferred
Consider equivalent related college or technical courses seminars and in-house classroom training
Certification as an ASE Master Technician or equivalent preferred
Computer Skills: Knowledge of word processor spreadsheet other PC applications etc
to output routine products with similar non-creative formats
Typing Test is required with all candidate submittals.
Schedule: Typing speed of 30wpm or better
Work W F in office 3 days
7-4 CST shift every couple months required
9-6 shift for two week duration -scheduled in advance
Saturday 8-2:00 shift on rotational basis - scheduled in advance
No Travel
We thank all applicants for their interest
However, only those qualified individuals who closely meet the qualifications of the position will be contacted
The details of the position are only a summary, other duties may be assigned as necessary.
Background Check and Drug Screen may be required.
Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
