Technical Support Specialist - Introba

WHERE PASSION + PURPOSE ALIGN

Introba is the union of Integral Group, a global network of deep green engineers and consultants and Ross & Baruzzini, a technology, consulting, and engineering firm.

Together as Introba, the organization provides world-class building engineering design, analytic, and consulting services at all scales, specializing in net-zero first thinking. Through the cultivation of thought leadership, we deliver sustainable and forward-thinking solutions to the most complex design challenges facing the world’s leading clients and partners.

Title: Technical Support Specialist
Market: Information Technology
Location: St. Louis

The Technical Support Specialist troubleshoots, and maintains a variety of workstations, and network devices and services for internal clients. We are looking for a person who is talented, friendly, detail-oriented, a self-starter with a strong desire to succeed. The right individual will have strong ethical values, work both independently and in a team environment and be able to listen to customer needs. Must have good communication skills and be able to interact with all levels of staff, management, and client personnel.
Responsibilities:

• Responds to Help Desk requests for related technical support
• Supports internal clients
• Identifies, researches, and resolves technical problems related to LAN and PC workstations
• Setup and maintain computer hardware (desktops, laptops, docking stations, monitors, printers, scanners)
• Uses discretion to effect timely solutions of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns
• Utilize remote support to ensure timely delivery on help desk tickets
• Fosters an environment of open, honest and timely communication
• Ensures the vision and core values of Ross & Baruzzini are incorporated into the duties and responsibilities of the position
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Places hardware and software into production by loading components and software into the computer; entering necessary commands.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping the information confidential.

• One to five years’ experience in a related position
• Associates or Bachelors Degree in Information Technology or related field
• Demonstrates an understanding of technical concepts, practices, and procedure including Microsoft, Apple, and Android operating systems
• Understands various imaging concepts
• LAN support experience
• Remote support experience
• Must be organized, meticulous, detail-oriented, and able to multitask
• Ability to work independently and within a team
• Strong problem-solving skills
• Ability to interact well with all employees
• Willing to take the extra step or three
• Professional attitude, demeanor, and appearance

The Company and its employees are required to comply with all local health authority, legal or lawful client requirements. You should ask your manager about this prior to starting, should you be subject to the current or potential future requirements. 

Introba is an equal opportunity employer, and we prohibit discrimination and harassment of any type as protected by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. The Company and its employees are required to comply with all local health authority, legal or lawful client requirements. You should ask your manager about this prior to starting, should you be subject to the current or potential future requirements.  

The selected candidate must be authorized to work in the United States

            **Please read the job qualifications carefully and apply only if you meet the minimum qualifications listed**

About Ross & Baruzzini

Ross & Baruzzini delivers integrated technology, consulting, and engineering solutions for safe, sustainable, and resilient facilities. Working across various industries, its team brings specialized expertise in medical equipment planning; network and communications; physical security; digital transformation; cybersecurity; and mechanical, electrical, plumbing, and fire protection engineering. Discover where innovation is made personal at www.rossbar.com.

About Integral Group

Integral Group is an international network of engineers and consultants collaborating under a single "deep green" umbrella. We are pioneers of high-performance engineering at building and district scales and leaders in crafting sustainable strategy, planning, and policy.​ Home to innovators and systems thinkers with big ideas, we help our clients protect the health of our planet with the technical experience to deliver their project goals.​ www.integralgroup.com.