Technical Support Specialist - Warehouse Robotics & Automation - Exotec

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

As part of the Exotec Product organization, the Control Center supports our existing clients on a long-term basis, ensuring the continuous performance of our systems and client satisfaction around the clock - 24 hours per day, 7 days per week.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with 1,000 ExoPeople (and counting!) around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Supervise and monitor our robotic systems deployed around client sites, with a focus on North America, from the Exotec Atlanta Control Center
• Answer any customer inquiries regarding their installed robotic systems and respond to any support requests
• Accompany clients from beginning to end of case and ensure all technical issues are resolved in a timely manner
• Collaborate with the other members of the Maintenance team (direct peers, Integrator Performance Engineers, Maintenance Engineers and Maintenance Technicians) as well as the head Control Center at Exotec's France headquarters to solve complex technical issues
• Report and escalate any issues
• Participate in improving system reliability and customer service

Requirements

• Prior experience in a technical customer service or customer support role, including comfort with handling and diffusing escalations

• Some exposure to warehousing, warehouse maintenance or warehouse operations is highly desirable
• High level of problem management and resolution skills
• Robotic operations experience or an interest in robotic operations
• Flexibility with working a rotating shift schedule, including overnight and weekend work

Benefits

• Competitive hourly rate with shift differential + annual company and team bonus
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Eligibility to participate in Employee Share Program after 1 year of employment
• Continuous opportunities for training and development
• Beautiful, new office space in midtown Atlanta

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. We provide an inclusive work environment that respects all differences.