Technical Support from American Cybersystems
Springfield, MA 01111
About the Job
Hello,
Please review below the job posting template:
Innova Solutions is immediately hiring for a Technical Support
Position type: Full Time/Contract
Location: Darien Wisconsin 53114
Duration : 6 months plus (possible extension)
Shift : (hours are between 7-7pm Mon-Friday with 8 hour shifts, 40 hours weekly).
As a Technical Support you will:
Job Responsibilities:
Interprets, evaluates and resolves, if possible, telephone inquiries pertaining to the functional operation of all installed application, hardware and software products supported by IT The primary goal is to provide high quality, accurate and time-sensitive service to our customers in a high volume help desk call center environment Is responsible for providing exceptional customer service in a call center environment and technical support by troubleshooting, triage, and management of the incident lifecycle, for all supported business groups and products Utilize internally produced knowledge articles, the internet or seeks advice from peers to help resolve issues Escalate issues to next level support when the solution is unknown or cannot be found within defined timeframes Resolve 70% or more of incidents at first point of contact, achieves performance goals and increased productivit
Possess strong written and oral communication skills Exhibits exceptional Customer Service soft skills Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
Illustrates high attention to incident description, detail and impact Self-motivated and goal-oriented, capable of working in a fast paced and changing environment Good analytical and communication skills, sound judgment, and the ability to work effectively with all support areas Call center environment
Education: Associates degree preferred; HS Diploma/ GED required Skills and Experience:
Skills:
CALL CENTER ENVIRONMENT
HELP DESK
OPERATIONS
WORKFLOW
CUSTOMER SERVICE
Additional Skills:
CUSTOMER SERVICE ORIENTED
GOAL-ORIENTED
PROBLEM SOLVING
RETAIL SALES
TECHNICAL SUPPORT
Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Sumit Verma
Associate – Recruitment
Sumit.Verma@innovasolutions.com
952-373-8983
PAY RANGE AND BENEFITS:
Pay Range*: $23.00 per hour on W2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any otherstatus protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
