Technical Support Supervisor at Kenneth Copeland Ministries
Newark, TX 76071
About the Job
Job Purpose:Provides first-level support to users by developing problem-solving resources; managing staff.Duties: * Accomplishes help desk human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. * Achieves help desk objectives by contributing help desk information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying help desk trends; determining system improvements; implementing change. * Meets help desk financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. * Determines help desk requirements by maintaining contact with customers; visiting operational environments; benchmarking best practices; analyzing applications. * Improves help desk quality results by studying, evaluating, and re-designing processes; implementing changes. * Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; developing and providing workstation training. * Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. * Accomplishes information systems and organization mission by completing related results as needed.Skills/Qualifications:Help Desk Experience, Staffing, Developing Standards, Technical Management, Coaching, Training, Customer Focus, Performance Management, Developing Budgets, Planning, Problem Solving
Salary
72,000 - 84,000 /year
