Technical Support Technician- Active DoD Top Secret - Prism, Inc.

Are you a tech wizard who loves solving problems and helping others?

PRISM seeks an IT Support Technician with an Active DoD Top Secret. As our IT Support Technician, you'll be the go-to person for all things tech, ensuring our team runs smoothly and efficiently.

What you'll do:

• Tech Guru: Diagnose and troubleshoot hardware and software issues like a pro.
• Problem Solver: Use your analytical skills to identify and resolve technical challenges.
• People Person: Provide excellent customer service and support to our team.
• Team Player: Collaborate with other departments to ensure IT systems run optimally.

What we're looking for:

• Active DoD Top Secret with eligibility to obtain TS/SCI and suitability clearance
• Possess 6+ years of directly relevant experience in IT support or a related field.
• Experience in one or more technologies: Microsoft 365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, and SharePoint.
• Have experience monitoring system health and status to identify and address potential issues.
• Be proficient in documenting technical problems and their resolutions using a tracking ticketing program.
• Under the supervision of a team leader, provide technical assistance and administrative support to users located remotely.
• Possess experience in general troubleshooting, triage, and performing specific tasks such as user account creation, password resets, shared drive access, and remote software installations.

Technical Support Technician- Active DoD Top Secret