Technical Trainer & Operations Support - TD Williamson

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

Produce world class HT&P technical training programs for internal HT&P technicians, mechanics, and other staff as well as external customers.

Responsibilities

Training delivery (40%)

• Provides technical training to newly hired mechanic trainees,
• Continues with periodic trainings through the Master Mechanic certification process,
• Conducts training sessions in accordance with established standards to ensure that effective trainings are provided in a consistent and efficient manner,
• Provides technical training for customers' mechanics both at TDW and on-site at customer location,
• Travels to customer locations and serves as a resource for further questions once training has concluded,
• Works in a team with other trainers to develop and deliver a training program for Mechanics,
• Provides training classes with an introduction to HT&P operations for TDW salesmen and engineers,
• Ensures training classes comply with all Health, Safety and Environment requirements, and presents a positive HSE attitude to customers and students;

TDW mechanics' and technicians' certification (25%)

• Conducts performance evaluations in compliance with MAP program competencies,
• Builds and maintains a mentoring relationship with trainees for the purpose of reinforcing training,
• Provides assistance with technical problems encountered on HT&P jobs, a source of support for a new or developing mechanic,
• Conducts periodic audit of mechanic's work and identifies areas for improvement, reviews technical field reports for completeness, and determines training needs and ensures training is completed in a timely manner;

Reporting (15%)

• Goes on job-site to review/witness mechanic performance or assist with actual performance of job, may be required to perform as mechanic when work schedule requires additional technician expertise,
• Reviews training records and work history for HT&P mechanics and ensures all records are current and that each training is properly recorded,
• Prepares follow-up reports for all training classes and reviews evaluations for ways to improve classes,
• Submits expense reports, training reports, audit reports and job records in a timely manner,
• Assists in designing training sessions that meet industry and TDW requirements and re-evaluates these sessions on an on-going basis to discover areas for improvement (including reading HT&P data to build presentations and tests);

HT&P Technical Work (15%)

• To begin working on gaining the competencies of TAP program,
• Lead/perform HT&P jobs, working in the field as needed,
• Perform maintenance and repair work in the shop as needed;

New products development (5%)

• Assists in new product and service testing to determine the viability of that product or service.

Experience

• High school graduate or equivalent,
• Strong technical and interpersonal skills,
• A minimum of 2 years of Mechanic experience maintaining TDW HT&P equipment,
• Two years of field experience with TDW HT&P equipment preferred,
• Fluent in English is required,
• Travel from 10% to 40%.

NOTE: This is a DOT position and is considered to be Safety Sensitive