Technical Training & Development Manager - Keyfactor, Inc.
Cleveland, OH
About the Job
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Technical Training & Development Manager
Location: Remote; US
Experience: Mid-Senior Level
Job Function: Business Transformation
Employment Type: Full-Time
Industry: Computer and Network Security
The position is based in the US and can be performed remotely when necessary. Applicants must hold United States citizenship or US permanent resident status.
About The Position:
The Technical Training & Development Manager is responsible for developing, delivering, and optimizing product training for Keyfactor employees, partners, and customers. This role will work with various key stakeholders from across the business to develop product training materials to advance the deployment capabilities of technical engineers and promote and improve the adoption of the Keyfactor solutions worldwide.
Responsibilities:
Develop and Manage Product Training:
- Create and maintain comprehensive training materials for Keyfactor University, including curriculum, written guides, audio, video, and lab resources.
- Ensure all training content is accurate, up-to-date, and aligned with new product releases and functionality, adhering to corporate branding guidelines.
- Prioritize and manage projects to meet deadlines and launch schedules, while identifying and addressing any potential training gaps.
- Collect and analyze feedback from internal and external sources to drive continuous improvement.
- Collaborate with product documentation teams to ensure consistency between training materials and product content.
- Partner with Marketing to deliver webinars and promote Command and Keyfactor University offerings.
Support Organizational and Customer Success:
- Align training initiatives with Keyfactor's Knowledge Management goals and overall vision to drive business outcomes.
- Foster a sense of urgency and commitment to deliver value for customers and employees at all levels, ensuring impactful and effective interactions.
- Champion Knowledge Management practices, promoting a culture of knowledge sharing and collaboration across the organization.
Skills and Qualifications:
High degree of autonomy, leadership, and strategic decision-making. Principals are senior professionals who have extensive expertise and are trusted to lead major initiatives, projects, or departments. They have the authority to shape policies, set direction, and make significant decisions that impact the organization's overall strategy and operations. An individual's ability to successfully execute the job responsibilities is based the following minimum requirements:
- Bachelor's degree or equivalent experience.
- Excellent understanding of content creation, strategy, and execution.
- Extensive experience managing a project, collaborating with a team of content creators and developing integrated content strategies.
- Excellent knowledge of brand voice, content alignment, and stakeholder collaboration.
- Excellent experience with content management and learning management tools.
- Advanced experience with content development and design systems.
- Proficiency in Microsoft Windows and Office.
- Advanced writing and editing skills.
- Excellent organizational, multi-tasking, and time management skills.
- Exceptional collaboration and leadership skills.
- Proficient in analytics, and project management tools.
- Self-motivated with the ability to manage and oversee all aspects of content strategy and execution.
- Ability to develop and implement integrated content strategies across platforms.
- Ability to monitor content performance and make strategic adjustments.
- Ability to collaborate with stakeholders to drive content
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month).
- Comprehensive benefit coverage, paid for by the company for you and your dependents (US).
- Generous paid parental leave (US).
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Unlimited time off (US) and competitive time off globally.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.