Technical and Voice Support (NOC ) Analyst - AV Staffing Solutions

Job Summary:

An IT Implementation company is seeking a Technical and Voice Support (NOC) Analyst with experience in a NOC environment, strong customer interaction, and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.

Key Responsibilities:

• Provide first-line technical support for Field Technicians on-site and off-site, resolving telecom issues related to VoIP and routers.
• Manage and resolve tickets in a NOC environment, escalating issues as needed.
• Troubleshoot hardware, software, and voice issues; maintain system compatibility.
• Assist customers with technical inquiries and ensure strong communication with non-technical stakeholders.
• Contribute to Knowledgebase and conduct training sessions.

Required Skills/Abilities:

• Experience in telecom installations, NOC support, and using a ticketing system.
• Strong customer service, communication, and problem-solving skills.
• Proficiency in Windows/Linux environments and voice technology.
• Ability to work efficiently in a fast-paced environment with rotating shifts.

Education:

• Bachelor’s degree in Technology, Telecommunications, Management Information Systems or related field, or equivalent experience.

Work Conditions:

• This position is hybrid, primarily office-based with remote work as required by the business unit, and involves rotating shifts.
  
• Work hours will rotate every few weeks between 8 am – 5 pm and 11 am – 8 pm.
• Rotating on-call duties after hours and on weekends are required.

Job Type: Temp to hire, $18-25 per hour depending on experience.