Technical Writer - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Responsibilities:

    •    Develop, write, and maintain high-quality technical documentation, including user guides, API documentation, release notes, and FAQs.

    •    Collaborate with engineering, product management, and UX design teams to understand and document new features, product updates, and technical workflows.

    •    Manage comprehensive style guides and content templates to ensure consistency across all technical documents.

    •    Review and edit content produced by other team members and provide constructive feedback.

    •    Analyze product requirements and design specifications to develop appropriate documentation strategies.

    •    Conduct interviews and obtain technical inputs from subject matter experts (SMEs) to gain a deep understanding of complex technical details.

    •    Maintain and organize documentation repositories, ensuring all materials are current, relevant, and accessible to stakeholders.

    •    Stay up-to-date with the latest industry trends and best practices in technical communication to continuously improve documentation quality.

Requirements:

    •    Bachelor’s degree in English, Technical Communication, Computer Science, or a related field.

    •    5+ years of experience in technical writing or content development for complex technical products.

    •    Strong technical aptitude and ability to understand software development, APIs, and related technologies.

    •    Proven experience creating end-user documentation, developer guides, and release notes for software products.

    •    Exceptional written and verbal communication skills, with a focus on clarity, accuracy, and conciseness.

    •    Proficiency in using documentation tools and platforms such as Confluence, GitHub, Markdown, or similar.

    •    Experience with content management systems (CMS) and version control tools like Git.

    •    Ability to work independently in a fast-paced, agile environment, while managing multiple tasks and deadlines.

    •    Detail-oriented, with strong analytical and research skills.

Preferred Qualifications:

    •    Experience with structured writing methodologies (e.g., DITA) or working in an Agile development environment.

    •    Background in software development, engineering, or other technical fields.

    •    Familiarity with UX writing principles and a user-centric approach to content creation.

    •    Experience creating multimedia content (e.g., video tutorials, infographics) is a plus.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.