Technical Writer - Diversified Systems, Inc.
Columbus, OH
About the Job
Technical Writer
Hybrid (Onsite 3days/wk minimum)
Description:
DSI is searching for a Technical Writer who will be responsible for understanding and providing documentation for projects within the Division of Information Technology.
Responsibilities:
Requirements:
Desired Skills:
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Hybrid (Onsite 3days/wk minimum)
Description:
DSI is searching for a Technical Writer who will be responsible for understanding and providing documentation for projects within the Division of Information Technology.
Responsibilities:
- Develop, enhance and maintain documentation of IT projects, including process documentation, reports, user manuals, and other materials requested by project teams.
- Review and prioritize documentation service requests.
- Research problems before approaching Manager or Team Lead for assistance.
- Develop options and recommendations to assist documentation to team members for resolving issues.
- Maintain documentation and documentation libraries.
- Identify, create, revise and maintain documentation and templates.
- Communicate and work with customers and other Client personnel as necessary.
- Work with Team members to enhance their understanding of process documentation.
- Identify and make recommendations around documentation and templates needed.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Follow quality standards.
- Able to work in team environment.
- Complete assigned tasks.
- Strong communication skills – both written and spoken.
Requirements:
- Experience defining and creating process documentation.
- Experience in maintaining document libraries.
- Experience in developing business processes.
- Ability to work in a fast-paced environment.
- Ability to document procedures in logical sequence.
- Experience in working with both internal and external customers.
- Excellent organizational skills.
- Ability to collaborate with supporting resources across business units.
- 2-year college degree or equivalent of relevant experience.
- Excellent communication skills; have excellent professional oral and written skills.
- Ability to build solid business relationships in an emerging environment.
Desired Skills:
- Exposure to ServiceNow ticketing system a plus.
- Two years technical documentation writing experience.
- Demonstrated experience using graphics, pictures, charts and other visual means to convey important information to desired audience.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Source : Diversified Systems, Inc.
