Technical Writer_Contractor - Customized Energy Solutions

Customized Energy Solutions (CES), a privately-held company, is a leading service provider of market intelligence and operational support services to companies participating in the retail and wholesale electric and natural gas markets. Utilizing deep know-how developed since the inception of the deregulated energy markets, CES provides accurate & timely analysis on regulatory changes, market opportunities, and operational efficiencies for electricity and natural gas commodities. Join a rapidly growing company in an exciting and dynamic work environment.  As one of the top 100 fastest growing companies in the Philadelphia region, Customized Energy Solutions offers an opportunity for significant professional growth. 

Customized Energy Solutions Ltd. has been recognized regionally and nationally for its impressive and sustained growth, including INC. 500 | 5000 and The Philadelphia Business Journal as a Top 100 Companies in Philadelphia, Hall of Fame for five or more consecutive years. It was ranked as one of the “Best Places to Work” by the Philadelphia Business Journal.

Our team of associates at CES is highly motivated, innovative, and passionate about providing excellent Services to our clients. We look for individuals interested in growing with our company, and working in an exciting, open and collegial work environment. Our main office is in Philadelphia, with satellite offices in various U.S. states, Canada, Japan and India.

We are seeking a skilled and detail-oriented Contract Technical Writer. The Technical Writer will be responsible for creating clear and concise documentation for a variety of technical topics, including server architecture, applications, internal processes, and disaster recovery procedures. They will collaborate closely with internal teams to understand product requirements and produce high-quality documentation that is accessible to diverse audiences. They will also play a key role in establishing and maintaining an organized document library with an approval process to ensure the accuracy and quality of all documentation.

Key Responsibilities:

• Collaborate with Internal Teams: Work closely with engineers, developers, IT operations, and other technical staff to gain an in-depth understanding of the product and its documentation needs.
• Produce High-Quality Documentation: Create and maintain clear, accurate, and comprehensive technical documentation, including user guides, installation guides, troubleshooting guides, process documentation, and disaster recovery plans.
• User-Focused Content: Write easy-to-understand user interface text, online help, developer guides, and tutorials that cater to the needs of various audiences.
• Content Optimization: Analyze existing and potential content, identifying opportunities for reuse and single-sourcing to improve efficiency and consistency.
• Information Architecture: Create and maintain a well-structured information architecture for the document library, ensuring easy navigation and access to relevant information.
• Document Library Setup and Management:
  • Establish a well-structured and accessible document library to store and manage all technical documentation and disaster recovery plans.
  • Implement a version control system to track changes and maintain document history.
  • Design and implement an approval process for new and updated documents.
• Continuous Improvement: Regularly review and update existing documentation to reflect changes in technology and processes.

• Bachelor's Degree: Preferably in Technical Writing, English, Computer Science, Engineering, or a related field.
• Technical Writing Experience: Proven working experience in technical writing of software documentation, with a strong portfolio showcasing high-quality deliverables.
• Technical Aptitude: A strong understanding of technical concepts and the ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Excellent Communication Skills: Impeccable written and verbal communication skills in English, with the ability to explain complex technical information in a clear and concise manner to diverse audiences.
• Document Library Experience: Experience in setting up and managing a document library, including implementing version control and approval processes.
• Tools Proficiency: Strong working knowledge of Microsoft Office and proficiency in using documentation tools and content management systems.
• Software Development Familiarity: Basic familiarity with the Software Development Life Cycle (SDLC) and software development processes.

Additional Skills (Preferred):

• Experience with diagramming tools (e.g., Visio, Lucidchart)
• Experience with Help and Manual software or similar
• Familiarity with programming languages or scripting
• Experience in the IT or software development industry
• Familiarity with disaster recovery principles and best practices

Customized Energy Solutions offers competitive salary commensurate with experience.  Benefits include comprehensive health Insurance, disability insurance, gym membership, Employee Provident Fund Scheme and Gratuity Scheme.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.