Technical Writer - Glow Networks

Job Description

Technical Writer

Location: CO - Ft Collins, 80521(ONSITE)

**Must be US citizen or Green Card Holder.

Tasks/Responsibilities:

• Primarily tactical execution of developer documentation strategy. Design / build / test / measure internal developer documentation features to support various programs (developer portals, team handbooks, end-user documentation for developer tools)
• This technical writing position is not a typical one – involves a wide range of skills that don't always involve writing. Will be contributing to an "ecosystem" of documentation, resources and touchpoints for developers.
• Develop strong working relationships across various software organization (business units) using our tools and services.
• Collaborate with product managers, program managers, architects, developers, and support engineers to understand product direction and customer needs
• Research, test, and document feature sets for a technical audience
• Understand, exercise, and document APIs, libraries, and applications
• Investigate, implement, and document ways to improve tool sets and processes
• Actively participate in all agile planning processes
• Solicit developer / end-user feedback in various forums such as focus groups or surveys; may implement/monitor feedback mechanisms

Skills/Knowledge/Experience:

• Knowledge of APIs and API documentation
• Knowledge of CI/CD a plus
• Web design and development basics (CSS, HTML, navigation), Gutenberg or other block editor, React and docs-as-code knowledge (MkDocs, Docusaurus, etc.) a plus
• Some coding experience definitely a plus
• GitHub experience
• Confluence wiki experience
• Stack Overflow experience a plus
• Office 365 (SharePoint, MS Teams, PowerPoint etc.)
• Video editing skills a plus
• Knowledge of docs measurement tools and metrics (such as Google Analytics) is ideal