Technical Writer (Disaster Recovery) at Kforce Inc.
San Diego, CA 92111
About the Job
- Create and document processes and procedures into clear and concise language; Plan, design, research, write, edit, and review each procedure/process for accuracy to ensure information is useful, including processes related to SOX compliance
- Utilize infrastructure diagrams, flowcharts, and various other graphics when appropriate for documentation purposes, visually and written
- Determine the best person/people to approach, including the SMEs (subject matter experts) to assist IT Managers and staff with various technical-related projects
- Proactively and effectively engage with key stakeholders to ensure all documentation is collected; Source information utilizing various techniques including observation, shadowing, and effective interviewing and listening skills
- Identify relevant processes/procedures; Validate and verify information with various stakeholders; Collaborate with others (IT and various departments) to fine-tune, redesign, or create new templates for system application documentation
- Help develop and establish set documentation standards
- Support Quality Assurance department by assisting with testing documentation requirements
- The Technical Writer may expand into web user-interface documentation and writing training documentation for various IT tasks
Requirements:
- High School diploma or equivalent required; Bachelor's degree in English, Writing, Communication or technical discipline preferred along with a minimum of 5 years of experience in a technical writing related role
- This person must be an accomplished writer who can convey complex technical concepts/solutions, information within the IT organization in a highly readable format to ensure information
- Ability to effectively interact, collaborate and manage conflicts with others in order to complete tasks and achieve shared goals
- Ability to analyze target audience (IT) and present ideas in user-friendly language
- Knowledge of flow-charting
- Demonstrated ability to learn complex concepts quickly
- Demonstrated ability to create accurate technical documentation
- Attention to detail with respect to grammar, spelling, and other editing errors
- Ability to manage multiple priorities; strong detail orientation and highly organized
- Works with a strong sense of urgency and responsiveness
- Strong proficiency of PDF software programs, Microsoft Word, Excel, and Google docs
- Ethical, with a commitment to company values
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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