Technical Writer at NuAxis Innovations

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. 

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Technical Writer for a Full-Time position.

Job Summary:

We are seeking a Technical Writer to create and maintain documentation for the ePermits platform. The ePermits platform is based on ServiceNow and supports various permit application processes. The Technical Writer will be responsible for developing clear and concise documentation to support both internal and external users.

Key Responsibilities:

• Draft and develop written materials to support the internal and external permit processes.
• Create documents such as scripts, standardized responses, knowledge base articles, SOPs, user manuals, and public-facing guides.
• Collaborate with FWS Technical Team, ePermits Support Team, and Customer Support Manager to ensure documentation accuracy.
• Maintain a repository for existing documents and ensure their continued relevance and accuracy.
• Respond to public inquiries in writing in a professional and clear manner.

Qualifications:

• Bachelor’s degree in English, Technical Writing, or a related field.
• Minimum of 2-3 years of experience in technical writing.
• Proficiency in ServiceNow platform and Microsoft Office Suite.
• Excellent written communication skills with attention to detail.
• Ability to distill complex information into clear, concise documents.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE