Technical Writer at CAI

Job ID Number

R3843

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

The Technical Writer will be researching, organizing, writing, editing, and producing documentation. Organizing material and writing descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.

Job Description

We are seeking a skilled and experienced Technical Writer to join our IT team. This position will be full-time, onsite, and is a contract position.

What You'll Do

• Engage with project subject matter experts (SMEs) to illicit detailed systems and process change information and convert it into documentation, training materials, quick reference guides and job aids for impacted audiences

• Manage the development of assigned projects delivering complete materials aligned to system delivery schedule

• Conduct audience analysis to ensure that deliverables will align with each specific audience need

• Create, publish, test, troubleshoot, and maintain documents for web-based delivery

• Coordinate production and translation of materials and assists with associated deployment/rollout activities

• Work collaboratively with instructional designers, SMEs and team members to derive content

• Develop and implement communication plan regarding materials produced to intended audiences

• Use existing Microsoft Document Management tools to define the optimal storage structure to facilitate long term adoption and update of the materials produced

What You'll Need

Required

• Bachelor's degree in Technical Writing, Journalism, English, Communications, Instructional Design or related fields, or equivalent 3 - 5 years of work experience in related field

• Excellent Technical writing skills

• Ability to use client owned technology to create compelling and communicative graphics & content

• Ability to work with Information Technology and Operational technology experts to develop technical documentation and training materials for server, network and security infrastructure

• Composure under pressure. self-starter, and collaborative working style

• Ability to influence stakeholders

• Ability to manage multiple projects and client interactions concurrently (project management and time management skills)

• Attention to detail and strong work ethic

• Proficiency with MS Office 365 Suite including Outlook, Teams, SharePoint, Word, PowerPoint, Excel. and Visio

Desired

• Previous experience building documentation and training materials for IT Server setup and on-going system administration

• Instructional Systems Design skills to include needs assessment and/or performance consulting, objective design and sequencing, and measurement plans

• Strong knowledge of adult learning theory, learning styles, learner needs, delivery of Web-based and multimedia content

• Experience with the following content development tools

• Articulate 360 or Adobe Captivate

• Adobe Creative Suite (Photoshop, InDesign, Illustrator, Fireworks, Dreamweaver)

• Multimedia, video production and editing

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.