Technical Writer (Hybrid) - Axon
Seattle, WA
About the Job
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
As a Technical Writer for our TASER, New Ventures, and Robotics team, you'll collaborate with Product Managers and Engineering to create content that promotes customer understanding of our products and services. You'll devise efficient content strategies and enable customer success through detailed documentation. We're seeking someone who is passionate about clear communication and ready to apply AI technologies to improve documentation process efficiency.
What You'll Do
- Write and update release notes, end-user, administrator, and developer documentation for Axon products.
- Build deep customer empathy and continually improve documentation based on customer feedback.
- Collaborate with cross-functional teams such as Product Management, Product Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.
- Perform content analysis and develop documentation plans for new features and products.
- Evangelize best practices for technical communications across Axon, including AI workflow enhancements.
- Partner with the training team to promote content reuse and efficient content and learning plans.
- Work in a content management system to create, review, and deliver our content to multiple platforms.
- Assist with documentation translation workflows and processes.
Location: Scottsdale or Seattle (preferred) or Scottsdale AZ, Atlanta GA, Boston MA - Hybrid (come onsite as needed)
Reports to: Director, Customer Help
Direct Reports: None
Your Day-to-Day
As Technical Writer, you will:
- Use content authoring and other software to create, review, and deliver technical content to customers.
- Implement AI technologies to improve content development, from generating initial drafts to automating translation and improving quality control of documentation.
- Collaborate closely with Engineering and Product teams to ensure that documentation reflects the latest software updates and user experience guidelines.
- Evangelize best practices for technical communication within cross-functional teams, promoting the efficient reuse of content and consistent style across documentation.
- Contribute to special initiatives, as needed.
What You Bring
- 3+ years experience in technical writing or related discipline (e.g., technical training, technical support).
- Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
- Experience producing user documentation including installation guides, configuration guides, and online help. Related experience considered.
- Familiarity with producing materials across both hardware and software products preferred; prior expertise in one is a must.
- Strong working knowledge and application of style guides and industry practices.
- Strong experience with writing in HTML and markdown editors.
- Desired experience:
- Experience with law enforcement agencies, criminal justice, or other public safety organizations.
- Experience with cloud computing, networking, and related computer hardware.
- Experience writing and reviewing UX copy.
- Project management experience and/or certification.
- Prior experience with systems and tools used to create and deliver documentation.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 59,000 in the lowest geographic market and USD 114,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
