Technical Writer, IT - Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employee's payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world"s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America"s best startup employers by Forbes (#12 out of 500)

As a Technical Writer for IT products on our Customer Education team, you"ll create, maintain, and enhance product documentation for our suite of IT products. This role requires a deep understanding of IT concepts and the ability to translate complex technical information into clear, concise, and user-friendly documentation for both HR and IT professionals. Create help and training content for a wide range of audiences with varying degrees of IT knowledge and experience.

Can you explain SSO and MFA to a small business owner and write a migration guide about switching IdPs for an IT administrator? Do you have a proven track record of producing effective help content that drives product adoption by empowering users to effectively self-serve their learning objectives? We're looking for an individual who shares our passion about technical documentation and customer education. Help us train the next generation of HR and IT professionals on how to use Rippling's IT products to manage the entire employee lifecycle in one system by using our Identity, Devices, and Inventory management tools, and 500+ integrations including custom SCIM and SAML.

• Create technical setup guides, operational runbooks, tutorials, FAQs, release notes, and technical white papers for Rippling IT products and services

• Create end-user documentation for new product launches and features

• Identify and close knowledge gaps alongside our Customer Experience & Product teams

• Incorporate structured content principles for single-sourcing

• Contribute your product and content expertise to the development of eLearning materials including training videos, system diagrams, infographics, and hands-on exercises

• Effectively communicate and collaborate with internal stakeholders and subject matter experts to deliver engaging customer-facing content

• Review success metrics across content delivery methods

• Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts

• 4+ years of IT, security, or scripting experience

• 5+ years of experience in a writing role focused on end-user documentation for a technology company

• Bachelor"s degree in English, Technical Communication, Computer Science, Information Technology, or a related field

• Proven experience as a technical writer in the IT industry, with a strong portfolio of documentation samples

• Technical proficiency: Strong understanding of IT concepts, systems, and technologies

• Scripting experience using CLI tools

• Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences

• Experience supporting product release cycles in a fast-paced, ambiguous environment

• Excellent writing skills; content is clear, succinct, logical, and easy to understand

• Strong organizational skills; ability to manage expectations and maintain focus

• Grit; a sustained history of hard work and perseverance

• Curiosity; a bias to constantly question, dig deeper, and learn

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee"s role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

The pay range for this role is:
84,000 - 147,000 USD per year(US Tier 1)
75,600 - 132,300 USD per year(US Tier 2)
71,400 - 124,950 USD per year(US Tier 3)

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