Technical Writer - Loginsoft Consulting LLC
Seattle, WA
About the Job
NOTE: THIS POSITION IS TO JOIN AS W2 ONLY.
Technical Writer
Location : Seattle, WA/ NYC, NY or Atlanta, GA
Duration: 4+ Months
Job Responsibilities / Typical Day in the Role
Client is looking for a Support Content Writer to research and write content for our client streaming products (primarily the Max Help Center at help.max.com).
You're something of a computer geek: comfortable with technology, apps, and fixing problems.
You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks.
Your attention to detail is impeccable.
- Work with a focused and fast-paced team to research and write content that answers common customer questions and solves customer problems.
- Ï Write content to support new devices, software updates, promotions, partnerships, shows/movies, and more.
- Ï Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
- Ï Leverage data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches.
Must Have Skills / Requirements
- Support content experience
- Self service content experience
- Need to be a self starter
- Ï Able to translate complicated tasks into clear and easy-to-understand steps
- Ï A self-starter and creative problem solver, with the ability to write content quickly
- Ï Passionate about building and cultivating a best-in-class customer experience
- Ï Excellent interpersonal and communication skills (written and oral)
- Ï Possess a customer-centric point of view
- Ï Product support experience is a plus
- Ï Highly organized and detail oriented; able to balance multiple projects in a fast-paced, deadline-driven environment
- Ï Able to work autonomously with direction and mentorship
- Ï Relentlessly positive, with a ‘can't be stopped' attitude
Nice to Have Skills / Preferred Requirements
- If they come from Hulu, xbox from support content experience
- External product experience
- Streaming service experience
- If they have experience on a world wide product
- Product support experience
- Writing chat bot experience
- UX writer
Source : Loginsoft Consulting LLC