Technical Writer at CAI

Job ID Number

R3835

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

Researching, organizing, writing, editing, and producing documentation. Organizing material and writing descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.

Job Description

We are looking for a Senior Technical Writer to create and maintain technical documentation that communicates complex technical information to both technical and non-technical audiences. This position will be full-time and hybrid.

What You’ll Do:

• Develop and execute a documentation strategy that aligns with the organization's product development and release cycles

• Collaborate with product managers, developers, and subject matter experts to understand documentation needs

• Write, edit, and format technical documentation, including user manuals, online help, release notes, API documentation, and knowledge base articles

• Translate complex technical concepts into clear, concise, and user-friendly content

• Identify and understand the target audience(s) for each document or piece of content

• Tailor documentation to suit the knowledge level and needs of different user groups

• Proficiently use documentation tools and software

• Maintain version control for documentation

• Create or collaborate with graphic designers to include visual elements like diagrams, screenshots, and illustrations to enhance comprehension

• Ensure consistency in visual elements and formatting

• Conduct usability testing of documentation with end users to gather feedback and make improvements

• Iterate and update documentation based on user feedback and changing product features

• Ensure that documentation complies with industry standards, regulations, and best practices

• Maintain documentation quality and consistency across all materials

• Coordinate translation and localization efforts for documentation as needed for global audiences

• Ensure that translated content maintains the same level of accuracy and clarity

• Provide training to end users and collaborate with other teams, including support, product management, and development, to gather information and feedback

• Keep documentation up-to-date with product changes, enhancements, and new features

• Communicate updates to users through release notes and other channels

• Collect and analyze user feedback to identify areas for improvement in documentation

• Provide support and guidance to users seeking help through documentation

What You'll Need:

Required:

• Bachelor's degree in technical writing, English, computer science, or a related field

• 10+ years of experience in technical writing, including experience in a senior or lead role

• Strong writing and editing skills, with a keen eye for detail and grammar

• Proficiency in using technical writing tools and software

• Familiarity with documentation best practices, standards, and style guides

• Knowledge of content management systems and version control systems

• Ability to quickly grasp complex technical concepts and communicate them effectively

• Strong organizational and project management skills

• Excellent communication and collaboration skills

• Experience with Agile development methodologies is a plus

• Familiarity with the subject matter or technology being documented is beneficial

• Minimum 7 years of experience with API documentation

• Minimum 9 years of experience with documentation strategy development

• Minimum 10 years of experience with documentation tools and version control systems

• Minimum 8 years of experience in usability testing

• Minimum 10 years of experience ensuring compliance with industry standards

• Minimum 5 years of experience in translation and localization coordination

• Minimum 10 years of experience in training and collaboration with other teams

• Minimum 10 years of experience in collecting and analyzing user feedback

• Minimum 8 years of experience writing technical documentation for cloud-based software, such as Salesforce, AWS, and Snowflake

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.