TechnicalWriter at Ajace Inc

Duties/Responsibilities

• Develop technical systems support and knowledgebase documents.
• Review and approve content to be published to a centralized knowledgebase.
• Develop technical system implementation and configuration documentation, including related technical support user guides and procedures.
• Create end-user training documentation and guides.
• Review, validate, and update technical system and support documents.

Required Experience

• Proven experience as a Technical Writer, with expertise in documenting IT systems, processes, and workflows.
• Proficiency in using documentation tools such as MadCap Flare, Adobe FrameMaker, or Microsoft Word for creating technical documents.
• Experience with content management systems (CMS) such as Confluence or SharePoint for

knowledgebase management. Innosoft is an Equal Opportunity/Affirmative Action employer

• Familiarity with technical systems, software development processes, and document version control systems like Git.
• Ability to create comprehensive user guides, system documentation, and training materials.
• Understanding of API documentation and the use of tools such as Swagger or Postman for

documenting RESTful APIs.

• Strong attention to detail and ability to explain complex technical concepts in a clear and concise manner.
• Excellent communication skills and the ability to collaborate with developers, system administrators, and business stakeholders to gather information.
• Experience in creating and managing documentation within cloud platforms such as AWS or Azure.
• Ability to update and maintain technical documentation to align with the evolving IT infrastructure.