Technician - Courage Kia
Gastonia, NC
About the Job
Technicians areresponsible for performing services for customers in a professional and efficient fashion.
Qualifications
Education
High school diploma or the equivalent.
Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
Sitting
infrequently
Standing
for prolonged periods
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Performs lube oil filter services in a professional manner and performs vehicle inspections as required.
Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
Maintains equipment in good working condition and maintains the work area in a safe, clean and organized manner.
Receive service assignments from the service writer or service manager.
Have the 'lube' work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
Make sure the proper paperwork is completed and filed after every job completion.
Keep your technical qualifications current by finishing any required training programs.
Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
