Technician, Network Field Operations - C Spire

At C Spire, we are customer inspired. Every C Spire team member is charged with delivering a world class experience to every customer. Every C Spire team member is charged with living the brand. Responsibilities include operation, maintenance, and performance of the wireless voice and data and fiber transport networks.

Note: All levels (I,II,III) of the position are being posted. We will hire based on experience.

• Perform routine grounds inspections and preventative maintenance on cell sites, fiber transport cabinet and building locations, and vehicles while complying with all safety standards.3.
• Identify and evaluate all hazards the network field operations technician is unable easily resolve, determine a course of action, and execute a resolution witsupervisor’s or manager’s approval.
• Utilize test gear and approved procedures to integrate and repair cell site network hardware to include base stations, microwaves, tower lighting systems, battery backup systems, antenna systems, and Ethernet and T1 facilities with minimal or no oversight
• Demonstrate a working knowledge of applicable telecommunications technologies and all applicable TCP/IP cell site strategies.
• Possess a good working knowledge of applicable test equipment such as digital multi-meter, antenna and line sweep gear, spectrum analyzer, T1/Ethernet test set, power meters, and fiber scopes in order to effectively identify and repair issues and repair transport backbone and wireless infrastructure electronics.
• Demonstrate, explain, and clearly communicate troubleshooting techniques. Possess the ability to resolve complex network issues and outages.
• Exhibit the ability to work independently being highly productive and efficient while working individually or as a lead technician within a team. Create and assign work orders and supervise contractors to insure work is performed in accordance with acceptable C Spire standards and practices.
• Install Ethernet, VoIP, GPON, OC-n, and related services in the network. Properly splice and install connectors on fiber and terminate connectors on copper cable.
• Work closely with the NOCC and other departments to operate and maintain the fiber and wireless networks and improve network accessibility and survivability.
• Work with the supervisor and manager to schedule all maintenance and service impacting work with the NOCC.
• Work with Optimization Engineering to resolve degradations in voice or data performance to insure dropped calls, blocked calls, data throughput, and availability benchmarks are met.
• Perform additional duties as assigned.

• Level I

  • Minimum 2-year technical degree with emphasis in electronics required. Minimum 2 years’ experience in telecommunications preferred.

  • Equivalent military training or experience may be substituted.

  • Aptitude to learn specialized software applications specific to the job responsibilities with the ability to identify and troubleshoot connectivity issues and software application errors required.

  • Knowledge of the following technologies, equipment, and platforms is desired: Nokia or Ericsson CDMA/EVDO/LTE; 7705 and SP210 routers; OMP, RMT, 5620 SAM, MTX, Vortex, OSS; Fujitsu 9500,

  • Juniper 7200; Nokia 7210 NID; RFC2544 and Y.1564 circuit testing standards.

• Level II

  • Minimum 2-year technical degree with emphasis in electronics required, 4-year degree preferred.

  • Minimum 4 years’ experience in telecommunications required.

  • Equivalent military training or experience may be substituted.

  • Must be able to effectively use specialized software applications specific to the job responsibilities with the ability to identify and troubleshoot connectivity issues and software application errors required.

  • Specialist understanding of TCP/IP required.

  • Experience with the following technologies, equipment, and platforms is preferred: Nokia or Ericsson CDMA/EVDO/LTE; 7705 and SP210 routers; OMP, RMT, 5620 SAM, MTX, Vortex, OSS; Fujitsu 9500, Juniper 7200; Nokia 7210 NID; RFC2544 and Y.1564 circuit testing standards.

• Level III

  • Minimum 2-year technical degree with emphasis in electronics required, 4-year degree preferred.

  • Minimum 8 years’ experience in telecommunications required.

  • Equivalent military training or experience may be substituted.

  • Must be able to effectively use specialized software applications specific to the job responsibilities with the ability to identify and troubleshoot connectivity issues and software application errors required.

  • Expert knowledge of TCP/IP and associated IP architecture solutions for cell sites required.

  • Experience with the following technologies, equipment, and platforms is preferred: Nokia or Ericsson CDMA/EVDO/LTE; 7705 and SP210 routers; OMP, RMT, 5620 SAM, MTX, Vortex, OSS; Fujitsu 9500, Juniper 7200; Nokia 7210 NID; RFC2544 and Y.1564 circuit testing standards.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

Must be able to lift 65 pounds unassisted and possess sufficient dexterity and mobility to work with various test equipment and hand tools. Be agile enough to bend, stoop, and crawl and work outdoors for extended periods and on a ladder as required.Must be able to work some evenings, weekends, and holidays in an on-call/emergency environment. Ability to drive for extended periods of time in all types of weather. Must be able to adapt and perform in a rapidly changing work environment. Must be able to travel overnight within and outside of regular work area upon request of supervisor or manager. Must have a valid driver’s license and be insurable.