Technician, Retail Repair - C Spire

Inspiration happens here.

Every team member of the C Spire Crew is charged with bringing our strategic vision. Retail Repair Technicians are responsible for the diagnostics, triage, in/out of warranty repair, and refurbishment of damaged or defective customer/company owned MAC/iOS computers and wireless equipment.

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

• A relentless obsession to be the best in our industry
• A winner mentality determined to outsmart and outdo competitors
• A single-minded commitment to unbeatable customer experiences
• An unapologetic passion for innovation and technology
• An uncompromising drive toward continuous improvement
• A steadfast devotion to doing the right thing the right way
• A deep-seated dedication to accountability and ownership

Job Specific Responsibilities:

• Achieve individual sales and productivity goals while maintaining a high energy and highly motivated approach in selling C Spire services.
• Responsible for being a wireless device and mobile OS software expert in their given market.
• Obtain and maintain required certifications necessary to complete　approved repair/refurbishment on　
• Identify, triage, and perform efficient quality repairs, refurbishment, troubleshooting, on wireless devices in accordance with manufacturer’s warranty and company’s requirements.
• Ensure all sales transactions are recorded and completed accurately with all applicable labor and parts charges.
• Be knowledgeable of our accessory options and be able to recommend and upsell items for customers based on their individual needs.
• Meet or exceed customer satisfaction (As measured by customer feedback surveys, NPS)
• Work in conjunction with local the Market Manager to cover service related needs on the retail floor as customer flow and traffic　
• Keep workstation and inventory secure, neat, clean and organized at all times while maintaining a safe　and secure work area in compliance with all company standards.
• Maintain and secure all company equipment, inventory and tools.
• Perform additional duties as assigned by the Manager

What is required:

• A minimum of one year electronic/mechanical device repair or telecom device experience required.
• Face to face experience in a service repair industry preferred; customer service experience required.
• Two year electronics degree preferred; High  school diploma required.
• A high degree of interpersonal skills.
• PC experience required.

Physical Requirements/Working Conditions:

• Must be able to lift 40lbs, bend, stoop, and crawl, have finger/wrist/arm mobility, and finger dexterity.
• Schedule may include some evenings and Saturdays.
• This position will require travel (estimated 20%) to other stores in the local area as needed based on a schedule.

This is a brief description of the Retail Repair Technician’s responsibilities and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.