Technology Administrator - Soligent
Dallas, TX
About the Job
Soligent is the largest pure play solar distributor in the Americas. At Soligent, we envision a world where solar isn't just the cleanest choice for power: it's the obvious choice. Our mission is to empower homeowners and installers with a tool-set that transforms the way the world produces energy. We do this by hiring talented people, empowering our team, and being mission driven. Soligent has been featured by the White House, Forbes, Wall Street Journal, The World Economic Forum, and the Atlantic among other publications. In this role, you will see and participate in the interworking of a high growth entrepreneurial large company in a sector that changes the world.
Why Soligent?
- You will be part of a vital team at the forefront of transforming how people use energy. Drive positive change in the world while working with the best and brightest. Our executives have built and led successful billion-dollar companies.
- We invest in you. You will learn the ins and outs of solar, be exposed to roles across the company, and receive quality training.
Why You?
- Are you mission driven? At Soligent, solar is more than a job; it's our future.
- Do you see solutions where others see problems? You're not satisfied with the status quo; you constantly think about how to improve processes.
- Do you enjoy getting your hands dirty? You understand the big picture but also have an innate ability to drill down and execute with high attention to detail.
- Can you execute individually but enjoy working with a team? We support a strong culture of teamwork where it's about the collective gain. Feedback is a big part of that.
- Does your word mean everything, you take responsibility for outcomes, and are incredibly persistent? We have a culture of integrity and accountability.
- Do you connect the dots easily? You can see how your role fits in with the organization.
- Are you fun to be around and able to wear many hats? Soligent is a fast-paced entrepreneurial culture. We believe saving the world should be fun.
Looking to apply your experience and expertise to a purpose-driven, operationally focused, and growing team making a positive impact in the world? Thriving in a remote, fast-paced, dynamic environment, the Technology Administrator will jump in and help the company by supporting their peers and every employee in the business needs and technical tickets. By doing this, you will make the whole company faster and better at what we do, unlocking our potential to spread solar power across America.
Helps Soligent make a positive impact by:
- Investigating user problems and identifying their source; determine possible solutions; testing and implementing solutions; notating trends and analyzing solutions for scale.
- Troubleshooting networks, systems software, hardware and applications to identify and correct malfunctions and other operational difficulties.
- Assisting personnel across all departments as a technology subject matter expert and resource.
- Developing and conducts various training and instruction for new and existing users on hardware and software
- Creating a positive customer experience (internal and external) by providing support for questions or issues with web applications, including account creation, login processes, and web orders.
- Resolving and managing a ticket queue of help desk support tickets and routes to appropriate resources if needed.
- Managing user setup, updates, and employee start end date activities (for both hardware and software).
- Maintaining confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
- Evaluating technology vendor relationships and utilization of technology resources and recommend changes to optimize service and minimize cost.
- Analyzing technology billing for correct amounts, codingm errors and areas of improvement
- Assisting the technoloyg department and working on other projects as needed
- Working with and guiding technology partners on solutions and company improvements
- Creating of internal Ticketing System requirements as needed
- Other duties as assigned by Manager
Location: Remote
Required Skills/Proficiencies: The Technology Administrator will have the following skills:
- Experience working with desktop and cloud applications including MS Office applications, MS Administration, AWS, O365, InTune, AzureAD, Jira IT Service Management, Asana, & Zoom.
- Additional understanding in PowerBI, Amazon, Redshift, RFSmart, Fivetran is a plus.
- Act as an administrator of various business applications within the business
- Experience working with PCs, laptops, monitors and mobile device configurations and setup.
- Proficient with an Enterprise Resource Planning (ERP) tool - NetSuite preferred
- Strong customer service and active listening skills.
- A strong attention to detail and an excellent sense of urgency.
- Excellent communication skills, good design sense, and a creative outlook
- Strong organizational skills, including the ability to handle multiple projects and tasks in a fast-paced, deadline-driven environment.
- Commitment to excellence and high standards.
- Flexibility and innovation as a team player.
- Be people and solution oriented with excellent technical and problem-solving abilities
- Willingness to learn new systems and processes
- Bachelor's degree in a technical field such as Computer Science or Information Technology, or equivalent applicable work experience.
Physical Demands: The Techonology Administrator must have the ability
- To speak clearly and hear oral communications by telephone and in person.
- To have close vision and ability to adjust focus.
- To sit for prolonged periods, sometimes for two hours or more when working on the computer.
- To lift files, open filing cabinets, and bend or stand on a stool as necessary.
- To occasionally lift and/or move up to 50 pounds.
Mental Demands: The Techonology Administrator must have the ability
- To exercise strong organizational, problem-solving, and analytical skills.
- To manage conflicting and simultaneous priorities and workflow.
- To work independently and as a member of various teams and committees.
- To understand and follow written and verbal instructions
- To practice sound judgment with the ability to make timely decisions.
- To respond courteously and promptly to upper management demands or inquiries.
- To be comfortable and at ease when speaking to vendors and other employees
- To express a professional demeanor when representing the Company.
Benefits
Medical, Dental, Vision, 401K, HSA, FSA, Flexible PTO
Total expected on track earning for this position is $50,000- $65,000 annually
