Technology Business Analyst (ServiceNow) - BNY Mellon

Overview

Technology Business Analyst (ServiceNow)

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Technology Business Analyst (ServiceNow) to join our Service Management team. This role is located in Lake Mary or Pittsburgh – Hybrid.

In this role, you’ll make an impact in the following ways: 

• Work closely with stakeholders and product management to gather, analyze, and prioritize requirements 
• Ensure quality delivery by working with development to ensure solutions meet the stakeholders requirements and are adequately tested by QA 
• Develop product strategies, roadmaps, and vision, and get buy in from senior stakeholders
• Analysis new use cases and work with architecture on proof of concepts / solutions
• Ensure that management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
• Contribute to the continual improvement of Service Management

To be successful in this role, we’re seeking the following: 

• Bachelor's degree in computer science or a related discipline, or equivalent work experience
• 5+ years of experience in IT; 2+ years in IT Service Management role required; experience in the financial services industry is a plus. BNY is an Equal Employment Opportunity/Affirmative Action Employer
• Extensive 8+ years technical knowledge / certifications of the ServiceNow Platform including
• GRC/IRM (Issues Management, Risk Events, RSCA)
• ITSM (Incident, Problem, Change, Request)
• Security Operations (Security Incident Reponses, Vulnerability Management)
• CMDB / CSDM, Portal
• Service Catalog / Tech Portal
• ITBM / SLDC10 + years of technology experience preferred
• 8+ years previous Product Management/Business Analysis experience working with enterprise application(s) supporting 20K+ user base
• Excellent communication skills & the ability to develop clear written materials 
• Ability to articulate product strategy, roadmaps, vision to senior leadership to reach consensus
• Helpful to have experience working in Agile SLDC preferably with Product Owner role
• Helpful to have ServiceNow Admin Certification
• Good understanding of ITIL processes (ITIL v3 or v4 knowledge)
• Ability to manage vendor relationships

At BNY, our culture speaks for itself. Here’s a few of our awards: 

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

 

 

 

 

 

 

 

 

 

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.