Technology EAM Business Analyst - Dallas Area Rapid Transit

General Summary:

The Technology EAM Business Analyst leverages analytical skills and Maximo EAM expertise to elevate user satisfaction and optimize DART's Maximo EAM system. Key responsibilities involve analyzing, designing, and implementing solutions to enhance business processes and boost efficiency within the Maximo EAM system. Additionally, the Technology EAM Business Analyst must demonstrate attention to detail, strong problem-solving abilities, deep knowledge of the Maximo system and business processes, and collaborative teamwork skills.

Essential Duties and Responsibilities:

• Liaise with design, development teams, and business stakeholders to define objectives and requirements.
• Design, test, and document solutions for Maximo EAM problems or enhancements to meet user requirements.
• Document all procedures, configurations, changes, and updates within the Maximo EAM Team to maintain a comprehensive knowledge base.
• Respond promptly to user inquiries, complaints, and requests for assistance, providing exceptional customer service and support.
• Collaborate with technical staff to identify optimal solutions for resolving issues, working towards common goals.
• Support project efforts and provide technical support as needed to maintain high technical standards.
• Provide feedback to management on areas for Maximo EAM improvement, supporting continuous process improvement initiatives.
• Participate in Maximo EAM user meetings to discuss technical support needs and recommend improvements, promoting a user-centered approach.
• Develop user manuals and guidelines to ensure consistency and provide users with necessary information for effective system use.
• Monitor incoming technical support tickets, gather data, and log details meticulously.
• Participate in special projects or assignments as requested by management, contributing to team success.
• Develop and deliver training programs based on user support needs, empowering users to utilize the system fully.
• Actively engage in knowledge sharing and cross-training to ensure team coverage for all essential tasks and responsibilities.
• Provide 5-star customer service and meet Agency service level agreements (SLA).
• Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor’s degree from an accredited college or university in Business, Science, or a related field.
• Two (2) years of relevant experience with Maximo EAM version 7.6 or higher.
• Maximo EAM Version 7.6/8.0 certification is required.
• Valid Texas Class A, B, or C driver’s license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record, and not more than three (3) convictions of moving violations within the last thirty-six (36) months in order to operate DART non-revenue vehicles, or drive in the course and scope of job.
• Proficiency of PC software applications to include Microsoft Office or other related software applications for developing and maintaining technical documentation, project timelines, and work-related materials.
• Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles, and the ability to lift 50 pounds.
• Exceptional communication and analytical skills to develop plans, articulate objectives, and implement client-focused solutions.
• Customer service and client relation skills to provide exceptional services, identify client needs, and suggest performance-enhancing solutions.
• Willingness to work collaboratively, support colleagues, and promote a cohesive work environment.
• Self-motivated with the ability to work independently with minimal supervision.
• Must maintain all certification(s) required for this position.
• Must be able to work variable hours, to include emergency response to outages.
• Must be able to perform work from remote locations as needed.
• Must be able to work in an on-call rotation.
• Demonstrated ability to communicate effectively and build interpersonal relationships, fostering a harmonious and team-oriented work environment.
• Ability to manage deadlines and prioritize tasks with attention to detail to ensure timely execution of duties.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Excellent interpersonal skills for interacting with customers and clients and effectively communicating at all organizational levels, both inside and outside of DART. Ability to effectively communicate both orally and in writing with the public, coworkers, management, and DART Board.
• Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.
• Ability to use his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
• Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.
• Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.

Working Conditions:

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

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