Technology Implementatin Specialist - Universal Processing, LLC

Technology Implementation Specialist role available in New York, NY. Program, install, and deploy payment technologies including standalone terminals, mobile payment solutions, online gateways, and PSOS systems. Interact with customers, affiliated partners, and staff regarding the deployment, set-up, functionality, and end-user training of technical systems, software, or solutions for payment processing. Provide daily technical assistance and support for incoming queries; respond to technical support tickets. Ensure that technology implementations are completed on time, within budget, and meet client expectations. Perform troubleshooting and quality assurance testing for all new terminals and payment processing devices. Monitor the portfolio of account users with tools and monitoring systems such as MXlsoAgent, MXMerchant, OpenERP, Google Docs. Maintain and manage inventory in company's CRM system; generate monthly reports for inventory and technology deployment. Propose monthly purchase plans for terminals and supplies to fulfill deployment needs. Support sales agents in handling client requests; advise sales agents in client support and after-sales policies. Assist clients in account risk related concerns and queries, including but not limited to funding issues, chargeback issues and PCI compliance. Perform other similar, related tasks as necessary. Requirements: Must have at minimum a Bachelor's degree or higher in Technology Management, Information Technology, or a similar, related field, or the foreign equivalent. Must have at least six months prior full-time experience in an information technology occupation.
Send Resumes to: Universal Processing, LLC,
60 W 38th Street, Floor 2, New York, NY 10018.
Salary: $94,661.