Technology Manager - Pointenorth Insurance Group LLC

Summary

The Technology Manager oversees the planning, implementation, and maintenance of an organization's technological infrastructure, ensuring that systems are efficient, secure, and aligned with business objectives.

Essential Duties and Responsibilities

• Develops/maintain information technology strategies.
• Manages staff and coordinates/oversees activities of Managed Service Provider. Maintains staff by recruiting, selecting, orienting, and training employees.
• Researches and implements technological strategic solutions.
• Plans, monitors, and appraises job results. Coaches, counsels, and disciplines employees.
• Initiates, coordinates, and enforces systems, policies, and procedures.
• Maintains organization's effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Completes projects by coordinating resources and timetables with user departments and data center.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team efforts by accomplishing related results as needed.
• Designs, develops, tests, implements, monitors, and maintains software and data in a systematic method.
• Develops an awareness of upstream and downstream system interactions and dependencies.
• Drives operational efficiency and manageability through use of best practices (end-to-end ownership)
• Participates in development of mockups, models, simulations, functional capabilities to support user engagement, interaction, and feedback.
• Schedules jobs to provide required operational support.
• Finds solutions to problems while balancing quality, speed, and costs.
• Provides ideas on how technology can improve business processes.
• Tracks, identifies, and reports issues that may affect solution quality and bring forward improvement recommendations.
• Understands data within a line of business and able to identify actionable insights.
• Monitors and manages the strategic, comprehensive enterprise information security and IT risk management program
• Assists facilitating risk assessment and risk management processes.
• Reviews/monitors for potential system breaches, alerts from information security tools, and assist with investigation and resolution of security incidents.
• Applies knowledge of network and systems to ensure optimal security.
• Coordinates and provides expert technical support to enterprise-wide cyber defense technicians to resolve cyber defense incidents
• Coordinates incident response functions
• Performs cyber defense trend analysis and reporting
• Receives and analyzes network alerts from various sources within the enterprise and determine possible causes of such alerts.
• Writes and publishes cyber defense techniques, guidance, and reports on incident findings to appropriate constituencies.
• Travels between southeast office locations up to 25% of the time.
• Performs other duties as assigned.

Requirements

• High school degree or equivalent required.
• Associate's or Bachelor's degree in Information Systems or related field prefered.
• 3-5 years of experience working with security and network systems required.
• CISSP certification, Sec+ or equivalent a plus.

Knowledge, Skills and Abilities

• Demonstrates and "automation first" mentality that improves quality and efficiency.
• Develops a fundamental understanding of underlying architectures and how they relate to solution needs.
• Awareness of the operating characteristics (e.g. security, performance, scalability, manageability) of solutions and is accountable for supporting those requirements.
• Demonstrates an understanding of data structures.
• Leverages and anticipate modern technologies, e.g. AI/ML, to support full stack proficiency.
• Interprets meaning through the identification and study of patterns in environment and/or data.
• Knowledge of common information security management frameworks, such as ISO/IEC 27001, and NIST.
• Knowledge of OSI model and underlying network protocols (e.g., TCP/IP)
• Demonstrates understanding of key networking technologies (LAN/WAN, data center switching and routing, extranet) to build, optimize and support high availability networks.
• Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth)
• Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services
• Understands end-user technologies to identify common security issues and vulnerabilities.
• Knowledge of incident categories, incident responses, and timelines for responses
• Knowledge of incident response and handling methodologies
• Knowledge of cyber attackers (e.g., script kiddies, insider threat, non-nation state-sponsored, and nation sponsored)
• Knowledge of different classes of attacks (e.g., passive, active, insider, close-in, distribution attacks)
• Knowledge of cyber attack stages (e.g., reconnaissance, scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks)
• Specific experience in Agile (scaled) software development or other best in class development practices.
• A self-starter who regularly demonstrates initiative.
• Excellent written and verbal communication skills and high level of personal integrity
• Attention to detail and the ability to plan and organize accordingly.
• Able to work independently with minimal supervision in a fast-paced environment.

Benefits

• Health, dental, and vision benefits
• Flexible Spending Account and 401k Plan with matching
• Life Insurance, Short & Long Term Disability, Accident, Cancer, etc.
• 10 Paid Holidays Per Year plus your birthday and a day to volunteer
• Generous paid time off package

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