Technology Services Manager| University of Kansas Athletics - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

Under general supervision of the Assistant General Manager – Operations and Events, the Information Technology Manager is responsible for installation and maintenance of hardware, software, and peripherals for Memorial Stadium and Gateway Conference Center technology functions on a day-to-day basis as well as providing support to event-specific IT needs. This position will be required to work seamlessly with the University of Kansas IT department.

 

This role will pay a salary of $75,000 to $85,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

 

This position will remain open until Dec 31, 2024.

Responsibilities:

• Manage the installation and maintenance of hardware and software including workstations, mobile devices, multimedia displays, and video conference system support.
• Strong knowledge of desktop support
• Ensure that all IT (hard wire, Wi-Fi, Events, Operations, Box Office) and stadium phone needs of each event are met
• Diagnose and repair hardware issues, contacting appropriate service vendors when necessary
• Supply IT Support and Audio/Visual services to all events, concerts, conferences and meetings
• Maintain equipment storage, ensure orderly and clean storage area
• Report any system failures to Assistant General Manager promptly
• Update and inventory workstation hardware, software and other equipment
• Develop and implement an equipment preventative maintenance program
• Organize and schedule upgrades/maintenance without minimal interruption
• Help to support RF/cable systems/installations
• Troubleshoot printers and copy machines
• Document process/procedures and label equipment as needed
• Provide excellent customer service assistance to internal and external clients
• Maintain and improve signal and routing systems
• Perform other duties and responsibilities as assigned

Qualifications:

• Three to five (3-5) years of experience in IT Support, Desktop Support and Client Services.
• Experience with Microsoft 365 administration and Office suite
• Proficiency with MacOS and Windows operating systems.
• Excellent knowledge of computer hardware (PC and Mac) and peripherals.
• Experience supporting and managing multi-functional imaging devices.
• Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.
• Basic understanding of networking protocols and troubleshooting.
• Have experience or be familiar with network gear such as switches, routers, and firewalls.
• Working knowledge of telephone/VoIP systems.
• Available to work night and weekends according to the venue’s event schedule
• Demonstrate exceptional skills in customer service and effective communications with guests and employees.
• Ability to undertake & complete multiple tasks with little direction or supervision.
• Follow technical instructions (i.e.: common IT related acronyms).
• Follow explicit oral and written instructions; communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Must be detail oriented and possess excellent follow-through skills.
• Possess knowledge and experience in industry terminology, event related services, facility capabilities, and technical requirements for the types of events anticipated at the facility.
• Remain flexible and adjust to situations as they occur.
• Ability to work independently, exercising judgment and initiative.
• The ability to work effectively with people from a variety of culturally diverse backgrounds.
• The ability to perform physical tasks such as lifting and carrying up to 50 pounds.
• Ability to work, nights, weekends and holidays as needed.
• Effectively work under pressure and meet tight deadlines in a fast-paced environment.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to speak, read, and write in English.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.