Technology Specialist - IT Service, Support and Operations - Ampcus Incorporated

Job Title: Technology Specialist - IT Service, Support and Operations
Work Location: El Segundo
Contract duration: 6–12 months
 
Job Description:

• Bachelor's or higher degree in Computer Science, Software Engineering, or related field.
• Minimum 4–6 years relevant experience in Sports Operations.
• Must have a good general understanding of all Sports (MLB, NBA, NFL, NHL, Soccer, Cricket, GOLF, Tennis, as well as other professional sports)
• Must be flexible to support day, evening, and overnight shifts, to include weekends and holidays
• Experience in Media distribution or other related industry in operations or continuous improvement
• Knowledge of video processing components, Broadcast and Streaming operations
• Experience with troubleshooting, systems analysis, and data analysis
• Knowledge of ITIL (Incident / Problem / Change management) practices
• Experience with event-based monitoring and navigation of tools (such as ServiceNow, Moogsoft, Ineoquest, etc.) to analyze and identify faults
• Excellent verbal and written communication, interpersonal, and organizational skills
• Ability to multitask and make decisions and work under high stress situations
• Attention to detail and completing work with high degree of accuracy