Technology Support Analyst at Kforce Inc.
Dekalb, IL 60115
About the Job
- Technology Support Analyst will monitor security systems including, but not limited to, endpoints, servers, systems, and email
- Monitor and administrate patch management and other network security as appropriate
- Monitor the Help Desk Support System for new tickets, create and update tickets as support is performed
- Maintain daily performance of computer systems
- Order, install, modify, and remove hardware and software as per company standards
- Maintain inventory records in the asset management system
- Perform needs assessment, product reviews, and provide procurement advice for software and hardware
- Advise end-users and management on recommendations
- As a Technology Support Analyst, you will manage setup and deployment for new employees using standard hardware, images, and software
- Perform institutional upgrades and sweeps, as needed, following established procedures for installation and machine configuration
- Routinely collaborate with the technology team on technical troubleshooting, problem resolution, unit coverage, and product recommendations
Requirements:
- An Associate degree in Information Systems, Business, Computer Science, or a related field is preferred
- Three or more years of relevant technical experience supporting internal customers
- Strong written and verbal communication skills
- Able to communicate effectively with non-technical staff and with members of interdisciplinary teams
- Strong customer service and teamwork skills
- Must be able to add, subtract, multiply, and divide whole, fractional, and decimal numbers
- Apply common sense understanding to complete instructions furnished in written, oral or diagram form
- Ability to handle problems involving variables in a standardized situation
- Ability to make decisions and know when/where to make concessions
- Experience with Windows, Microsoft Office, and general security applications
- Proven proficiency in various desktop operating system environments and basic desktop applications suites, including word processing, spreadsheet, and email
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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