Technology Support Senior Specialist - Data Center Operations - JPMorgan Chase Bank, N.A.

Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment.

As a Technology Support Specialist /Asset Management Engineer I, at JPMorgan Chase, within Corporate Infrastructure Platforms team, you will work within a fast paced critical technology environment. In this role you will follow detailed processes and procedures, ensuring the safety of the firms' technology assets and data. You will be part of a team that manages media and asset management functions internally and externally to Data Center Services. In this role you will be validating incoming assets for deployment, document incoming and outgoing assets, and parts via inventory control systems. You will also process outgoing and incoming assets via multiple couriers, validate and coordinate shipping of assets, manage asset disposals and media destruction events, and perform transfers of technology between sites.

Job responsibilities

• Identifies problems and clearly communicate strategic solutions to clients.
• Develops a working knowledge of change management, corporate IT audit processes, IT risk management, technical problem resolution, operations systems, and data sources knowledge.
• Possesses a strong initiative and desire to learn.
• Collaborates with team members and clients to achieve common goals.
• Has handson experience and knowledge of Windows/MAC OS with the ability to carry out root cause analysis
• Has working knowledge of Microsoft Office products.
• Possesses strong analytical and problem resolution skills.
• Understands asset management and logistics environment concepts.
• Supports frequent standing, walking, pushing, pulling, bending, reaching, and lifting up to 50lbs.
• Possesses the capability and willingness for occasional travel between sites within the metro area

Required qualifications, capabilities, and skills

• Up to 6 months of experience in problem-solving and delivering first contact end-user support to help resolve issues in real-time, including hardware, software, and network support.
• Exposure to support communication and resolution tools such as live chat, incident/service request management, and runbooks to help solve system issues.
• Baseline knowledge of typical technology operational issues

Preferred qualifications, capabilities, and skills

• Familiarity with troubleshooting techniques for hardware, software, and technology systems
• Capability to document issues, procedures, and root cause analysis

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans