Technology Support Specialist - Potawatomi Federal Solutions, LLC
Anniston, AL 36201
About the Job
Technology Support Specialist
Location: 61 Responder Drive, Anniston, AL 36205
FLSA Classification: Non-Exempt
Employment Class: Full Time Regular
Position Summary:
Potawatomi Training, LLC (a federal government contractor) is seeking a qualified Technology Support Specialist who provides technical support as well as maintenance of technology related equipment in support of both instructors and students.
Essential Duties & Responsibilities:
• Provide on-site setup, support, and troubleshooting of equipment, for instructor-led classroom training, conducted at the CDP
• Properly secure, store, and maintain equipment, including restoration of factory settings, uploading of new documents/software as requested, and sanitization of equipment
• Responsible for the inventory, documentation, and possible repair of all equipment
• Instruct end users (both instructors and students) on hardware and software applications
• Assist users with technical problems; respond to special requests and last-minute changes
• Communicate regularly with Technology Support Team Lead, PMO staff and Corporate IT staff, regarding status of support efforts and new requirements related to training support technology
• Configure, test and integrate new hardware/software and coordinate the purchasing of parts and/or equipment
• Assist with set up and operation for special events and functions both on and off site
• Create update and maintain virtual machine images for student issued equipment
• Develop and/or assist in the development of CDP software technologies
• Adhere to company policies and procedures; meets established deadlines
• Demonstrates a commitment to continued professional growth and development
• Works effectively with a team and is respectful of colleagues
• Accept constructive criticism and is receptive to changes in the work environment
• Other duties as assigned
EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS:
• High School graduate or GED equivalent required; Associates Degree preferred
• Demonstrate experience with maintaining equipment including; but not limited to, electronic tablets, laptops, and printers
• Experience securely maintaining software, on non-networked equipment
• Knowledge of MS Windows 10 and Office 2013 and higher
• Possess problem-solving skills
• Familiarity with Apple software
• Solid Understanding of basic networking
• Outstanding verbal and written communication skills
• Experience creating, using, and managing virtual machines
• Ability to work in both Mac and Windows environments
• Self-motivated, critical thinker, thrives in a small team environment
• Basic familiarity with web development programing languages (HTML, CSS, JavaScript, and PHP)
• Must be able to work occasional weekends and flexible hours
• Knowledge of CDP training environment and/or curriculum preferred
Potawatomi Training, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
See Job Description