Technology Support Specialist at Jobot
Blacklick, OH 43004
About the Job
Top GROWING Mortgage Company!! - Technology Support Specialist
This Jobot Job is hosted by: Tony Callahan
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $50,000 - $62,000 per year
A bit about us:
We believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn't need to be.
As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey.
We have originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A+ from the Better Business Bureau.
Why join us?
Best tech in the business! One of the fastest growing mortgage and fintech companies in the nation. Aggressive and personable CEO and leadership team!!
Job Details
The position will also interface with multiple technology teams, including Product Owners, Business Analysts, and Development team members with the goal of promoting Mortgage Technology product support and development to the full organization.
What you'll do:
Who you are:
PREFERRED SKILLS:
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Tony Callahan
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $50,000 - $62,000 per year
A bit about us:
We believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn't need to be.
As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey.
We have originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A+ from the Better Business Bureau.
Why join us?
Best tech in the business! One of the fastest growing mortgage and fintech companies in the nation. Aggressive and personable CEO and leadership team!!
- Competitive compensation plan
- Extended benefit offerings including:
- Medical/dental/vision
- Paid holidays
- Paid time off
- Maternity leave
- Life insurance
- Short- and long-term disability
- 401K with company match
- Corporate wellness program
- Discount on home mortgage refinances or purchases
Job Details
The position will also interface with multiple technology teams, including Product Owners, Business Analysts, and Development team members with the goal of promoting Mortgage Technology product support and development to the full organization.
What you'll do:
- Provide prompt and helpful analysis and response to support requests.
- Utilize a web-based ticketing system to respond to and update customers, adhering to established service level agreements.
- Identify, prioritize, and escalate urgent issues requiring advanced technical support.
- Identify and troubleshoot a variety of end-user requests across Encompass, our Loan Origination System (LOS), nCino, our Point of Sale (POS), and Process Automation technologies through an established triage process.
- Track incoming ticket types to identify trends and facilitate training and resources as needed.
- Assist with communicating technology changes and updates to the field as necessary.
- Update and maintain system documentation supporting root cause analysis and solutions.
- Assist with new user setup, user maintenance, and concierge onboarding to our technologies.
- Learn and execute basic functions of LOS, POS, and Process Automation to assist with day-to-day system administration.
- Serve as a subject matter expert on designated projects and initiatives as needed.
- Perform other duties and application configuration and support tasks as assigned.
- Provide excellent customer service.
Who you are:
- Ability to work independently leveraging internal time management skills.
- Strong written and verbal communication skills.
- Embodies a positive and “can do” attitude and how to get answers on your own.
- Strong troubleshooting skills.
- A love for helping others through great customer service.
- Flexibility and adaptability to perform in a high-volume, fast paced, and dynamic environment.
- Outstanding communication and organizational skills.
- Ability to be solution driven in challenging situations, while still providing empathy and understanding for technical issues.
PREFERRED SKILLS:
- Mortgage or Financial Services Industry Experience
- Previous experience with Point-of-Sale (POS) Mortgage Systems
- Previous experience with Encompass Loan Origination System
- Previous experience in a help desk or remote support environment
- 1+ years of experience in a customer facing support role
- 1+ years of customer service experience
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
50,000 - 62,000 /year
