Technology Support Specialist - Institute of Healthcare Professions LLC

Technical Support Specialist needed to support students, staff, and faculty with hardware and other digital teaching/learning technology.

Management of the Canvas Learning Management System for all courses in the platform.

• Manage the Canvas Learning Management System
• Ability to work with Student Management systems
• Reconfigure courses to meet optimal teaching and learning outcomes
• Advise the SON and the School of Allied Health on best practices in curriculum development, use of materials, and equipment.
• Recommend the purchase of instructional materials, supplies, equipment, and visual aids designed to meet the educational needs of students.
• Upload all syllabi and course content on a quarterly basis
• Perform ongoing and routine maintenance of the platform
• Integrate learning tools in the platform to meet optimal teaching and learning outcomes.
• Conduct seminars for faculty on how to use Canvas
• Assist students who are experiencing issues in the Canvas platform
• Serves as the Technical Support Student Navigator for Canvas
• Serves as a faculty for NSO
• Troubleshoot laptop and software issues
• Add staff members to ICHS required software
• Troubleshoot phone issues
• Liaison between Campus and Milner for hardware and software issues
• Installation of software as necessary

Technical Qualifications

• Computer-based training software.
• Desktop support
• Learning Management System and Student Information Systems
• Database user interface and query software
• Desktop Publishing Software
• Graphic or Photo Imaging Software
• Multimedia Educational Software
• Presentation Software
• Video Creation and Editing Software
• Web Creation and editing software
• Web Platform Development software

Other Qualifications

• Customer service experienced preferred.
• Must have a flexible work schedule, including weekends, evenings, nights, and holidays may be required.