Technology Support Specialist - Levi Hunter

Kansas City, MO

Technology Support Specialist

PURPOSE OF JOB: To serve as a primary point of contact for all Tier I technology support

related issues for the Department of Technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Incumbents may perform any combination of the essential functions shown below. This

position description is not intended to be an exhaustive list of all duties, knowledge, or

abilities associated with this classification, but is intended to accurately reflect the

essential job functions and responsibilities.

Provide exceptional customer service in a proactive manner for all students and staff.
Train and assist users in the proper use of district technology resources.
Provide technical support for students and staff on hardware, software and web-based
resources.
Communicate effectively with staff and students regarding technology information.
Effectively diagnose and troubleshoot malfunction of hardware devices, including laptops,
desktops, printers, scanners, barcode readers, digital cameras, and other technology
tools.
Deploy and maintain operating systems and software titles for each building via disk
imaging and other automated deployment technologies.
Research and implement preventative maintenance procedures for district technology
devices.
Provide technology orientation to new teachers and support staff.
Assist users with questions about employee websites and other technology resources.
Conduct and maintain inventory on technology equipment.
Collaborate and team with the Digital Learning Team in supporting the effective use of
technology.
Educate users on proper Technology work order procedures for technology incidents and
requests.
Travel in district when required to provide services and deliver or pick up technology
equipment.
Lead and/or participate in special technology projects as required.

REQUIRED QUALIFICATIONS:

Excellent software skills
Knowledge and experience with hardware warranty procedures
Excellent knowledge of desktops, laptops, and other common peripheral devices
Excellent organizational skills.
Effective interpersonal and communication skills
Strong ability to educate users on new software, hardware, policies and procedures
Ability to lift up to 40lbs up to a height of 4 feet occasionally
Self-motivated.
Current driver’s license and access to a personal vehicle for travel in district (mileage
reimbursement provided

PREFERRED QUALIFICATIONS:

Knowledge of ITIL processes and Service Management tools.

Experience with large-scale computer deployments.

Certification in current Microsoft Windows version

SUPERVISORY RESPONSIBILITIES: None

PHYSICAL DEMANDS: The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

This job requires that the employee be able to: sit, stand, walk, speak, hear, use hands, fingers,

and reach with hands and fingers; bend, stoop, and lift objects of at least ten pounds. Job

requires the employee occasionally to stoop, kneel, crouch or crawl. Visual ability requires

mono and color vision, close vision, distance vision, depth perception and ability to adjust

Source : Levi Hunter