Technology Support Team Lead - Potawatomi Federal Solutions, LLC
Anniston, AL 36201
About the Job
Technology Support Team Lead
Location: 61 Responder Drive, Anniston, AL 36205
FLSA Classification: Exempt-Salaried
Employment Class: Full Time Regular
Position Summary:
Potawatomi Training, LLC (a federal government contractor) is seeking a qualified Technology Support Team Lead whoreports directly to the Project Manager and is responsible for overseeing, coordinating and providing supervision to Technology Support Specialists.
Essential Duties & Responsibilities:
• Oversee daily operations of Technology Support department
• Coordinate the storage, maintenance, deployment and restoration of technology equipment
• Responsible for the upkeep of inventory, documentation, and possible repair of all equipment
• Identify need and coordinate development of technology related innovations
• Manage technology team development projects
• Conducts training and evaluation of technology support staff.
• Instruct end users (both instructors and students) on hardware and software applications
• Assist users and staff with technical problems; respond to special requests and last-minute changes
• Manage course required shipments of technology related training equipment
• Communicate regularly with PMO staff and Corporate IT staff, regarding status of support efforts and new requirements related to training support technology
• Determine requirements for new hardware/software related to technology mission
• Assist with set up and operation for special events and functions both on and off site
• Manage the creation, updates and maintenance, of virtual machine images
• Develop and/or assist in the development of CDP software technologies
• Adhere to company policies and procedures; meets established deadlines
• Demonstrates a commitment to continued professional growth and development
• Provides on-call services, after hours for technology support.
• Counsels assigned employees as needed.
• Approves and verifies assigned employee timecard and vacation time.
• Mentors new staff.
EDUCATION, EXPERIENCE & SKILLS REQUIREMENTS:
• High School graduate or GED equivalent required; Associates Degree preferred
• Demonstrate experience with maintaining equipment including; but not limited to, electronic tablets, laptops, and printers
• Experience securely maintaining software, on non-networked equipment
• Knowledge of MS Windows 10 and Office 2013 and higher
• Possess excellent problem-solving skills
• Proficient with Apple software
• Solid Understanding of basic networking
• Outstanding verbal and written communication skills
• Proficient in creating, using, and managing virtual machines
• Ability to work in both Mac and Windows environments
• Self-motivated, critical thinker, thrives in a small team environment
• Advanced familiarity with multiple programing languages (HTML, CSS, JavaScript, PHP, python, Objective-C, etc.)
• Must be able to work occasional weekends and flexible hours
• Knowledge of CDP training environment and/or curriculum preferred
Potawatomi Training, LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
See Job Description