Technology Systems Trainer - The Michaels Organization

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

We are currently seeking a Technology Systems Trainer to join The Michaels Organization’s team. This role will involve developing and delivering comprehensive IT training programs tailored to our employees' needs, ensuring they possess the skills required to effectively utilize new technologies and software systems. Working closely with stakeholders across our organization to design and implement training initiatives for both corporate and site personnel, we are seeking a collaborative team player who excels in building relationships and fostering open communication channels. Responsibilities include coordinating various aspects of technical training programs, including scheduling, managing attendance, facilitating sessions, communication, logistics planning, materials creation, and troubleshooting technical issues. Additionally, the Technology Systems Trainer will provide hands-on support and guidance during the implementation phase of new IT initiatives, aiding teams in integrating and optimizing solutions. The ideal candidate will bring a solid background in IT training and support, exceptional communication skills, and a proactive problem-solving mindset to the role.

● Design and implement IT training initiatives for all employees
● Work with various businesses across the organization to identify training needs, and creating methods for proper instruction
● Develop training materials, including user guides, manuals, tutorials, and other instructional resources to support the functional use of the systems
● Ensure all training materials are consistent and aligned with The Michaels Organization brand and are up-to-date with the latest technology updates and changes
● Conducts introductory training sessions, specialized training workshops for employees and leaders across multiple businesses providing hands-on support to trainees
● Coordinate scheduling and manage attendance for training sessions
● Perform all necessary administrative tasks in preparation for and delivery of programs, initiatives, and events
● Troubleshoot technical issues encountered during training sessions
● Document training outcomes, evaluate the effectiveness of training programs and make recommendations for improvements
● Work in partnership with the marketing team in drafting and disseminating information about programs, initiatives, and events, driving awareness across the organization
● Stay updated on industry trends and best practices in IT training
● Participation in the implementation of new software
● Engage in User Acceptance Testing (UAT) throughout the implementation of new software

Required Experience:

● Minimum 5 years of technology related training experience
● Proven experience with developing and implementing training programs
● Great communication skills and the ability to work with employees from multiple business units
● Highly organized with exceptional attention to detail
● Ability to handle multiple priorities in a fast-paced environment
● A successful candidate will also exhibit a strong to desire to learn and understand all aspects of the company’s operations and be able to interact directly with other departments

Required Education/Training:

● Bachelor's degree in Computer Science or related field.
● Proven work experience as an IT Trainer, Technical Trainer, or similar role
● Extensive knowledge of Google Workspace.
● Basic knowledge of Yardi, Realpage, Salesforce, Tableau
● Familiarity with web-based learning platforms and modern educational techniques
● Additional certification in training (e.g., Certified Technical Trainer) is a plus

Required Skills and Abilities:

● Understanding of adult learning principles, learning styles, and experiential learning
● Ability to build relationships, connect and engage with others quickly
● Proven ability to manage multiple projects/programs
● Customer-focused and self-driven individual with a responsive approach, capable of multitasking and thriving both independently and within team settings, even when faced with tight deadlines
● Demonstrates flexibility and experience with problem solving, fostering teamwork, and managing change.
● Good understanding of corporate computer security principles
● Excellent communication skills with the ability to explain technical terms plainly

Working Conditions:

● General office environment.
● Normal office noise level, with occasional moderate noise.

Salary Range Information:

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits:

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us.  As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more.  We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program. 

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.  To learn more about the total rewards we offer please visit our website. 

Come join our team. You’re going to love it here!