Tele Chat / Live Chat Support - Chase Technology Consulting LLC
Boston, MA 02109
About the Job
At Chase Technology Consulting LLC, we specialize in providing innovative and efficient technology solutions to businesses of all sizes. Our team is composed of highly skilled professionals who are passionate about using the latest technologies to drive business success. We take pride in delivering exceptional customer service and are seeking a talented individual to join our team as a Tele Chat / Live Chat Support.
Job Overview:
We are looking for a dynamic individual who is confident and experienced in providing exceptional customer service through tele chat and live chat. You will be responsible for responding to customer inquiries, resolving technical issues, and providing timely and accurate solutions.
Key Responsibilities:
- Respond to customer inquiries and provide technical support through tele chat and live chat channels
- Identify and troubleshoot technical issues, providing solutions to customers in a timely manner
- Accurately log and document customer interactions and technical resolutions
- Proactively escalate complex issues to the appropriate team member for further resolution
- Continuously stay up-to-date on company products, services, and procedures in order to provide accurate information to customers
- Maintain customer satisfaction by ensuring all inquiries are handled in a timely and professional manner
- Collaborate with other departments to improve customer support processes and procedures
Qualifications:
- High school diploma or equivalent, Bachelor's degree preferred
- Minimum of 2 years of experience in customer service, preferably in a tech support environment
- Excellent verbal and written communication skills
- Proven ability to effectively communicate technical information to non-technical customers
- Strong problem-solving and analytical skills
- Fast and accurate typing skills
- Proficiency in commonly used customer service applications and software
- Experience with live chat and tele chat systems a plus
Personal Attributes:
- Highly customer-focused with a passion for providing exceptional service
- Ability to work independently and in a team environment
- Strong time management skills and ability to multitask
- Detail-oriented with excellent follow-up and follow-through skills
- Positive and professional attitude
- Adaptability and willingness to learn new technologies and processes
- Ability to remain calm and professional under pressure
We offer a competitive salary and benefits package, as well as opportunities for career growth and advancement within our fast-paced and growing organization. If you are a self-motivated, customer-focused individual with a passion for technology, we want to hear from you! Apply today to join our team as a Tele Chat / Live Chat Support and take your career to the next level.
Why Us?
Experience matters. Technology has been rapidly evolving and understanding the current trends in IT, networks, and telecommunications allows us to offer highly successful strategic technology and business planning as well as tactical implementation of solutions that help ensure long term revenue growth and profitability.
