Telecom Analyst - Information Technology - Fort Bend County

Overview

Fort Bend County is ranked as one of the fastest growing counties in the nation.  We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home.  Our employees are the key to our success and the heartbeat of our foundation.  The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all.  Live Here! Work Here!

JOB SUMMARY:

Responsible for all telecom expense management and telecommunications business operations for all Fort Bend County Offices and departments, including the Library and Sheriff’s Office.   Participates in planning of programs, policies or objectives for own work group and department.

Responsibilities

• Researches and analyzes telecom cost savings through plan review, usage, disconnects of unused circuits and devices.
• Monitors and validates adds, changes, disconnects, moves and upgrades of telecom service, equipment including mobile devices.
• Mitigates contract and invoice disputes and manages business relationships with telecom providers.
• Researches problems, takes initiatives, analyzes and develops solutions; Carries out plans of action and remediation.
• Analyzes telecom detail from carrier.
• Prepares and presents reports, trends, cost savings and escalations to management.
• Provides support to the Administration Office as needed, including covering the front desk.
• Effective and positive interactions with customers.
• Other duties as assigned.

• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Qualifications

• High School Diploma/GED.
• 3 years of experience in telecom provisioning.
• Must be proficient in Microsoft Office Suite.
• Ability to prioritize and multi-task.
• Excellent communication skills.
• Ability to work independently.
• Possess strong mathematical and analysis skills.
• Deep familiarity with network billing cycles, types of payment methods and billing cost structures.
• Understanding of telecom invoices, contracts and service guides.
• Knowledge of A/P principals and financial systems.

SALARY RANGE: $19.71 - $24.63 hourly based on qualifications

CLOSING DATE:  Upon filling position

To be considered for employment, all interested candidates must complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal  and local  laws, unless  such classification is a bona fide occupational qualification.

For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply

Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.