Telecom BSA -Round Rock, TX - Georgia IT Inc.
Round Rock, TX
About the Job
Telecom BSA
Round Rock,TX
6 Months + Contract
USC,GC,TN & GC-EAD ONLY
Candidate should have in-depth experience in Cisco Contact Center and Avaya Contact Center Transformation Program.the client looking for a very strong communicator w/ excellent technical skills in Avaya and Cisco platforms. They should be able to do gap analysis on the current system and future systems. Work closely w/ business and gather requirements. They should have had experience in the functionalities and modules of Avaya and Cisco Contact Centers.
· Support all projects supporting the Contact Center Transformation Program.
· Understand the Avaya Global Contact Center Services infrastructures
· Model the Contact Centers "AS-IS” environment in preparation to identify future requirements
· Work through gap analysis of "AS-IS” and "TO-BE” with the voice engineers and the business. Document the agreements and raise issues and risks to the Project Manager.
Round Rock,TX
6 Months + Contract
USC,GC,TN & GC-EAD ONLY
Candidate should have in-depth experience in Cisco Contact Center and Avaya Contact Center Transformation Program.the client looking for a very strong communicator w/ excellent technical skills in Avaya and Cisco platforms. They should be able to do gap analysis on the current system and future systems. Work closely w/ business and gather requirements. They should have had experience in the functionalities and modules of Avaya and Cisco Contact Centers.
· Support all projects supporting the Contact Center Transformation Program.
· Understand the Avaya Global Contact Center Services infrastructures
· Model the Contact Centers "AS-IS” environment in preparation to identify future requirements
· Work through gap analysis of "AS-IS” and "TO-BE” with the voice engineers and the business. Document the agreements and raise issues and risks to the Project Manager.
Source : Georgia IT Inc.