Telecom Business Analyst w/ PM Skills - Philadelphia PA - Georgia IT Inc.
Philadelphia, PA
About the Job
Job Title : Telecom Business Analyst w/ PM Skills
Location : Philadelphia PA
Position Type : Contract to Hire
Pay Rate : DOE $/hr. on w2
Interview Process : Phone + F2F
US Citizen, Green Card and GC EAD only.
(Please include the expected Salary Range)
Job Description
Job Summary:
Responsible for a variety of programs involving business reengineering efforts that support operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define current processes that support the Marketing, Provisioning, Customer Care, and Technical Operations and defines the future state that will be enabled through technology. Works with moderate guidance in own area of knowledge.
Core Responsibilities:
Location : Philadelphia PA
Position Type : Contract to Hire
Pay Rate : DOE $/hr. on w2
Interview Process : Phone + F2F
US Citizen, Green Card and GC EAD only.
(Please include the expected Salary Range)
Job Description
Job Summary:
Responsible for a variety of programs involving business reengineering efforts that support operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define current processes that support the Marketing, Provisioning, Customer Care, and Technical Operations and defines the future state that will be enabled through technology. Works with moderate guidance in own area of knowledge.
Core Responsibilities:
- Supports analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance, and Legal.
- Develops scalable processes to support and benefit the Company's architecture vision.
- Deconstructs technical concepts and metrics to facilitate process development.
- Helps to define success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.
- Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, and solution recommendations.
- Develops repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
- Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
- Diagnoses, corrects, and documents issues, risks, and problems using Quality Assurance (QA) practices.
- Bachelor's Degree or Equivalent
- Generally requires 2-5 years related experience
- Ability to gather, interpret and apply critical thinking and analytics to data in support of decisions
- Ability to foster strong relationships with cross-functional stakeholders across finance, operations and technology teams.
- Excellent communication skills, both oral and written, required
- Proven experience with project management and/or software development lifecycle management
Source : Georgia IT Inc.
