Telecom Engineer - Ztek Consulting INC
Lakewood, NY
About the Job
Job Title: Telecom Engineer
Duration: 6-12 months
Location: Onsite Lake Success, NY
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
Top Qualifications:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Duration: 6-12 months
Location: Onsite Lake Success, NY
Work Type:
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Summary:
Top Qualifications:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Job summary:
We are seeking a highly skilled Telecom Engineer with 10 to 14 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Switching & Routing Cisco, Load Balancer BIG IP / F5, and Cisco Prime. This role requires a deep understanding of Telecom analysis and the ability to work effectively in a day shift. The role does not require travel.
We are seeking a highly skilled Telecom Engineer with 10 to 14 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Switching & Routing Cisco, Load Balancer BIG IP / F5, and Cisco Prime. This role requires a deep understanding of Telecom analysis and the ability to work effectively in a day shift. The role does not require travel.
Required Skills: Cisco Prime, Switching & Routing Cisco, Load Balancer BIG IP / F5
Responsibilities:
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
o Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Extensive PBX/ACD/IVR experience including call flows, vectors, and adjunct routing, system architecture, design principles and implementation
Experience with configuration and support experience in a complex multi-layered network environment
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
Capable of quickly learning new technologies and procedures, as well as being willing to train others
Strong understanding and experience designing complex call flows
Strong troubleshooting and problem-solving skills
Strong understanding of contact center analytics
Experience in custom report building, data analysis with Excel and SQL
Knowledge of networking principles, including TCP/IP, SIP
Implementation & Solutions: broad skills in both technology & analysis
Excellent communication (Written and Verbal) interpersonal skills
Experience with contact center IVR/routing/ACD
The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
Working knowledge of CTI, LAN/WAN communications, routers and switches
Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
o Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Extensive PBX/ACD/IVR experience including call flows, vectors, and adjunct routing, system architecture, design principles and implementation
Experience with configuration and support experience in a complex multi-layered network environment
Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
Capable of quickly learning new technologies and procedures, as well as being willing to train others
Strong understanding and experience designing complex call flows
Strong troubleshooting and problem-solving skills
Strong understanding of contact center analytics
Experience in custom report building, data analysis with Excel and SQL
Knowledge of networking principles, including TCP/IP, SIP
Implementation & Solutions: broad skills in both technology & analysis
Excellent communication (Written and Verbal) interpersonal skills
Experience with contact center IVR/routing/ACD
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
Source : Ztek Consulting INC
