Telecom Engineer - Kavaliro

We are seeking a skilled Telecom Engineer with a strong background in Avaya technologies. The successful candidate will be responsible for designing, implementing, maintaining, and troubleshooting enterprise-level telecommunication systems to support the organization’s communication needs.


Key Responsibilities

• System Design and Configuration: Design and configure Avaya communication systems, including Avaya Communication Manager 8.0, Avaya Session Manager, Avaya System Manager, and Avaya Aura solutions to support organizational requirements.
• Installation and Maintenance: Set up, maintain, and troubleshoot Avaya G650 and G450 Gateways, Avaya Session Border Controllers, and RedSky (E911) for emergency services, ensuring optimal functionality and availability.
• User Management and Support: Manage user accounts, permissions, and configurations through Avaya Control Manager and Avaya Workforce Optimization.
• Voice and Messaging Services: Maintain and optimize Avaya Aura Messaging, Avaya Aura Conferencing, and Virtual Hold Technology to enhance customer and employee communication capabilities.
• Call Analytics and Monitoring: Oversee Avaya Call Management System, Avaya Contact Recorder, and Avaya Contact Analyzer to provide reporting and analysis on call data, ensuring compliance with organizational standards.
• Customer Experience: Implement and support Avaya OneX and other contact center applications, enabling effective, high-quality communication for customer service teams.
• Documentation and Training: Document system configurations, policies, and procedures. Train staff on best practices for telecom usage and troubleshoot user issues as they arise.

Qualifications

• Education: Bachelor’s degree in Telecommunications, Computer Science, or a related field.
• Experience: 3+ years working with Avaya communication systems, with proven expertise in the specific products listed.
• Certifications: Avaya or other telecom certifications are highly desirable.
• Skills: Strong analytical, troubleshooting, and communication skills, with the ability to work independently and in a team environment.

Key Technical Skills

• Products:
  • Avaya OneX
  • Avaya G650 and G450 gateways
  • Avaya System Manager
  • Avaya Session Manager
  • Avaya Session Border Controller
  • Avaya Control Manager
  • Avaya Communication Manager 8.0
  • Avaya Aura Messaging
  • Avaya Aura Application Enablement Services
  • Avaya Call Management System
  • Avaya Aura Conferencing
  • Avaya Contact Recorder
  • Avaya Contact Analyzer
  • Avaya Workforce Optimization (WFO)
  • Virtual Hold Technology
  • RedSky (E911)

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Hybrid

By using best practices and optimal employee recruiting strategies, Kavaliro provides employers with employment solutions by providing the most qualified and professional employees, who can staff both project and permanent positions in order to ensure the ongoing success of all types of businesses. We use a streamlined-yet-thorough approach to staffing that saves our clients administrative time, resources and money.