Telecom Engineer at Apex Systems
Plymouth Meeting, PA 19462
About the Job
Job#: 2049109
Job Description:
Apex Systems is seeking a highly skilled Telecom Engineer to support and maintain all aspects of the clients multimedia contact center infrastructure
You will work with their Avaya-based contact center and help migrate our environment into the cloud with NICE inContact CXone
This role requires extensive experience with Studio for building call flows, including voice, multimedia, chat, and email.
If you or someone you know is interested in hearing more please send all resumes to and for immediate consideration.
Length: 6 Month Contract to Hire
Location: Fully Remote (Flexible Time Zones)
Hourly Rate: $60-$70/hr W-2 (Depending on Experience)
Conversion Salary: $120,000 - 140,000 (Depending on Experience)
Client Industry: Health Advocacy
Key Responsibilities:
Candidate Requirements:
Thank you,
Amanda Alburger & Mora Fetterolf
Professional Recruiters | Apex Systems
|
EEO Employer
Apex Systems is an equal opportunity employer
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe
When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package
Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Job Description:
Apex Systems is seeking a highly skilled Telecom Engineer to support and maintain all aspects of the clients multimedia contact center infrastructure
You will work with their Avaya-based contact center and help migrate our environment into the cloud with NICE inContact CXone
This role requires extensive experience with Studio for building call flows, including voice, multimedia, chat, and email.
If you or someone you know is interested in hearing more please send all resumes to and for immediate consideration.
Length: 6 Month Contract to Hire
Location: Fully Remote (Flexible Time Zones)
Hourly Rate: $60-$70/hr W-2 (Depending on Experience)
Conversion Salary: $120,000 - 140,000 (Depending on Experience)
Client Industry: Health Advocacy
Key Responsibilities:
- Call Flow and Script Development: Develop and maintain complex call flows and scripts using Studio1.
- Documentation and Diagrams: Understand and work with existing documentation and call flow diagrams.
- System Administration: Handle administrative tasks such as adding users and changing security settings.
- Integration and Data Handling: Utilize SQL for interfacing with CRM data and managing ASR grammar file imports
Experience with Web API for CRM system integration is beneficial. - Support and Maintenance: Provide ongoing support and maintenance for the contact center architecture, including disaster recovery procedures and capacity planning.
- Migration Support: Assist in migrating our contact center environment to NICE inContact and support the new system moving forward.
Candidate Requirements:
- Experience with CXone and Studio1: Proven track record in building and maintaining call flows and scripts.
- Technical Skills: Proficiency in SQL and Web API integration
Experience with PBX, VoIP, SIP, and contact center design and support. - Remote Work Capability: Comfortable working remotely with flexible hours, including occasional work outside of normal hours during busy seasons.
- Collaboration and Mentorship: Ability to maintain relationships with service providers, vendors, and internal teams
Experience in mentoring telecommunications staff is a plus.
Thank you,
Amanda Alburger & Mora Fetterolf
Professional Recruiters | Apex Systems
|
EEO Employer
Apex Systems is an equal opportunity employer
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe
When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package
Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
