Telecom Support Specialist - Integres LLC

Job Title: Mobile Device Help Desk Analyst

Location: US-MD-Baltimore 

Responsibilities:

Integres is looking for Mobile Device Helpdesk Engineer / Telecom Support Specialists

Responsibilities of all personnel:

• Responsible for managing all Wireless Accounts including, but not limited to, equipment, activations/changes to data plan, and User Acknowledgement forms for all end users.
• Responsible for activating new user accounts and performing initial setup for email, calendar, contacts, etc.
• Responsible for maintaining all wireless databases, inventories, audits, supplies, accessories, Employee Acknowledgement forms, and adhering to all related State policies and procedures. 
• Responsible for processing and distributing all end users’ wireless invoicing and personal usage summary.
• Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues, TSR queue, User Acknowledgement forms, and other processes assigned.
• Coordinate with Leadership and Telecommunications vendors quarterly to review new products, rate plans, and eligible upgrades.
• Provide technical assistance for all wireless equipment.
• Other job-related duties as assigned.

Responsibilities of Supervisor, in addition to above:

• Provide clear day-to-day direction to staff.
• Point Of Contact (POC) to handle day-to-day work related issues.
• Identify and provide training as needed.
• Provide regular or as-needed updates/reports to MTA - IT Department Manager.
• Ensure all Telecommunication Service Requests (TSRs) are handled in a timely manner.

Qualifications:

Education: A Bachelor's Degree preferred

Location: Baltimore, MD