Telecom Support Specialist II at Sparks Group
Washington, DC
About the Job
Job Summary/Company: Our client, a government contractor serving USPS, is seeking a Telecom Support Specialist to join our team in Washington DC. The selected candidate needs to have the necessary skills to provide technical assistance at the customer’s physical premises to install, move, troubleshoot, repair, modify, and assist with any issue that may arise with telecommunications and related equipment, wiring, circuits, connections, as well as supporting networking and telephone/data communication services. and microwave transmission systems, such as found in complex electronic switching systems, telecom rooms, and other telephone services. Due to client requirements, we can only accept US Citizens or Permanent Residents for this role.
Responsibilities:
• Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
• LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
• Inventories and prioritizes network and equipment repairs.
• Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
Qualifications/Background Profile:
• A minimum of 2 - 5 years’ experience in deskside and/or on-site network support.
• Support a Cisco centric WAN, LAN, and WLAN environment. This includes racks, hubs, routers, switches, wireless controllers, light weight access points (LWAP).
• Support internal run-and-maintain activities, including monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
• Monitor system for trouble areas and proactively resolve and document root cause.
• Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
• Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
Responsibilities:
• Overseeing the day-to-day activities related to installation, verification and maintenance of telecommunications equipment, network ports, ethernet and optical fiber cabling, IP networks
• LAN infrastructure, switchgear, Uninterrupted Power Supply (UPS), WI-FI, VCS, IPT Phone device management (setup/moves)
• Inventories and prioritizes network and equipment repairs.
• Established voice and data networks by programming features, establishing interfaces and integrations, following industry standards, and activating remote access tools.
• Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; and conferring with engineers.
Qualifications/Background Profile:
• A minimum of 2 - 5 years’ experience in deskside and/or on-site network support.
• Support a Cisco centric WAN, LAN, and WLAN environment. This includes racks, hubs, routers, switches, wireless controllers, light weight access points (LWAP).
• Support internal run-and-maintain activities, including monitoring and management system, respond to alerts, monitor health and seek improvement opportunities.
• Monitor system for trouble areas and proactively resolve and document root cause.
• Experience with wireless LAN controller and Lightweight Access Points, preferably Cisco equipment.
• Basic understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
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This job is In-Person.
Pay Range: Salary $65,000.00 to $70,000.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.